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Hi all,
I am trying to get all the customer notifications right but I keep running into
some issues that are most likely due to my lack of knowledge of the system.
I am running OTRS 2.4.7.
I want the customer to receive two different messages.
1.When he makes a ticket ; this contains a
Hi,
First of all, I am new to this mailing list.
I have just discovered OTRS today and I am very impressed with the ease of
installation/configuration up until now.
In fact, I only have one issue that is holding me back from moving to the next
stage before we go into production.
Here's my
