On Fri, 02 Jul 2010 08:02:03 +0200, Ekram wrote:
HI stein,
Thanks a lot for your reply. I've created the table and it seems ok now.
In
the screenshot i am getting the id now and also getting the other fields
ok.
I'm happy to see that! Keep up!
--
Stein Erik
--
On Wed, 30 Jun 2010 19:23:32 +0200, Ekram wrote:
hi,
I mail several times reagrading upgrade issue. I am facing a problem
while
upgrading from 2.04 version to 2.47.
I followed every steps its upgraded nicely but there is a very big
problem
encountered. The image will tell the story.
W
On Wed, 27 Jan 2010 08:45:21 +0100, Sagy Volkov
wrote:
Hello,
Hello Sagy Volkov!
It would greatly help if anyone in the community will be able to help
with:
1. Defining a "junk" queue, meaning, if I have register users, but
someone
is sending an email to the address OTRS is "listening"
On Mon, 11 Jan 2010 16:16:39 +0100, Axel Christ
wrote:
That would be neither closed nor open, it would be a pending state!
No it wont be :-) This is how we would like to handle 'problems' and
'changes' according to our ITIL effort. Having it in a 'pending' state
messes up the escalation featu
I've added a new state to OTRS namely 'open awaiting change' with the
state type of 'closed. This to not have it 'destroy' the queue views and
escalation displays. But in the 'Customer' interface I would like to have
this state being displayed as an 'open' state. Is this at all possible to
On Thu, 17 Dec 2009 16:10:13 +0100, Stein Erik Berget
wrote:
Hi!
I have updated the
'http:///otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core::TicketFreeText&SysConfigGroup=Ticket'
page to be more to my liking. Adding products and produ
Hi!
I have updated the
'http:///otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core::TicketFreeText&SysConfigGroup=Ticket'
page to be more to my liking. Adding products and product version and
other interesting bits of information. I've activated 5 free fields, but I
On Wed, 09 Dec 2009 16:13:55 +0100, Niels van Adrichem
wrote:
Hi Stein,
You could make the big text-area hidden and place a few HTML-textboxes
over it with some javascript to update the hidden field when changed.
Thank you for the suggestion. But this would require me to change the
'gu
I would like to have a response template for use when answering tickets
that looks like this:
Hi!
We are pleased to announce that the
release is now available for download at . We believe
that this release will fix your problem.
Regards,
Where the '', '' and ''
is
On Tue, 01 Dec 2009 19:38:00 +0100, Leonardo Certuche
wrote:
Hi,
Thank you for your answer!
Customers Users and Customer Company are related in the following way:
When you create a Customer User, there is a field called CustomerID.
There
you must write a name of the company where he b
Hi!
I'm on OTRS 2.4.3 but I don't seem to figure out how to put users into a
'company' that I have created under the '[ Customer Company ]' link on the
'[ Admin-Area ]' page. If you need to change the 'CustomerID: *' on the
'[Customer User Management ]' without a drop-down or anything else,
Hi!
I'm on OTRS 2.4.3 but I don't seem to figure out how to put users into a
'company' that I have created under the '[ Customer Company ]' link on the
'[ Admin-Area ]' page. If you need to change the 'CustomerID: *' on the '[
Customer User Management ]' without a drop-down or anything else,
On Thu, 17 Jan 2008 20:48:01 +0100, LQ Marshall <[EMAIL PROTECTED]>
wrote:
Sorry, if I am being dense, but if you reject message w/o ID how are
customers going to open new issues?
I would guess that they would enter them using the OTRS provided web
interface.
I asked a question earlier w
On Fri, 23 Nov 2007 11:48:59 +0100, Gopi Krishna <[EMAIL PROTECTED]>
wrote:
hello..
can anyone tell me or explain about OTRS system..
How to create users, groups?
How to send mails / phone tickets and receive them/
Have you had a look at:
* http://doc.otrs.org/2.2/en/html/ (OTRS 2.2 - Admin
Hi all!
I'm sorry if this question have been asked 2 mill. times before, but I was
not able to find anything when searching the archive
(http://www.mail-archive.com/search?l=otrs%40otrs.org&q=mail).
My question goes like this:
I would like all my support customers to be registered. But I st
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