James,
A bit of googling returned this:
http://translate.google.com/translate?js=n&prev=_t&hl=en&ie=UTF-8&layout=2&eotf=1&sl=auto&tl=en&u=http%3A%2F%2Fforums.otrs.org%2Fviewtopic.php%3Ff%3D30%26t%3D2078
Hope it helps.
Steve
On 4 May 2011 15:48, James Roman wrote:
> We are building a a new OTR
Yes, sorry running 2.4.9
Steve
On 10 November 2010 14:25, Alexander Halle wrote:
> Stephen Hall wrote :
>>
>> Found a strange issue, wanted to see if anyone had a solution.
>>
>> If i search through tickets and i get results from the search, and I
>> have select
Found a strange issue, wanted to see if anyone had a solution.
If i search through tickets and i get results from the search, and I
have selected PRINT from the pulldown, i get a PDF produced, which is
correct.
If i search through tickets and get no results from the search, and I
have selected PR
from the old?
>
> Ticket::IndexModule
> Ticket::StorageModule:
>
>
> Did you enable Apache DBI?
>
> In the Admin section, check the Support Assessment link to get report on
> any issues.
>
> Justin Noel
> http://www.calendee.com
>
>
> On Tue, Feb 23, 2
I am having this exact same issue.
2.3.4->2.4.7 upgrade
Centos 5.4 with apache/mysql
And when attachments are opened, you are redirected to login, and have to
authenticate. Upon successful authentication, you are given the document.
In my case, i am using AD auth (2 x seperate AD's, with a DB fa
Hi,
We've recently upgrade from 2.3.4 to 2.4.7 and have noticed a number of
issues. I am wondering if anyone can point me in the right direction with
any of these:
1. Performance : we have three systems, the old system (2.3.4), a test
system (2.4.7) and the production system (2.4.7). The producti
docs/images/Standard/
Regards
2009/11/12 Agustin de Landa Gil
> Thanks for the information.
>
>
>
> One more question, what if otrs-web directory doesn´t exist. I am using
> OTRS 2.4.4
>
>
>
> Agustín.
>
>
>
> *De:* otrs-boun...@otrs.org [mailto:otrs-bo
This has been covered a number of times, but here goes:
I assume you are wanting to add a company logo to the logon page of OTRS.
This example quickly edits Login.dtl which is not the best way of doing
this, the real way is to create a theme for your company, and then you wont
loose it in an upgr
In a quest to make things as easy as possible for our OTRS users, im looking
to use Responses a lot.
As part of this, i need to send a response as a hand off to another area
which doesnt use OTRS, and therefore the handoff will be done by a Response,
and then setting the To: field to the area who
