Re: [otrs] showing faq items using RPC (API) and php

Hi Bruno, Last time I checked (tough I run 3.0.10) the rpc.pl only exports core features, so no faq, no itsm, or else. I think however it should be relatively easy to expand it to other modules: I think you just need to add the new objects (you can just look at how the faq loads itself up,

[otrs] Owner of phone tickets

Hi, When a new ticket is created via the new phone interface the ticket will be unlocked, yet it's owner will be the agent registering the ticket. Beside that it sounds a bit inconsistent, it is also a bit misleading. Can I somehow fix this so that there is no owner to the ticket? I tried to

Re: [otrs] Subject size/length

Hi, I do this in quite a few places. Just create Kernel/Output/HTML/Custom (or whatever), copy any .dtl you want to change and do it there. Then change the default theme to this one for new users, and update old ones, and you should be good to go. tamas

Re: [otrs] Problems with RPC response

Hi, -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Juan Manuel Clavero Almirón Sent: Wednesday, October 19, 2011 12:22 PM To: User questions and discussions about OTRS. Subject: [otrs] Problems with RPC response I have two cases. In

[otrs] Changing the name of a config item calls

Hi, Is it possible to rename a config item class? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Changing the name of a config item calls

Please disregard this, I'm simply blind :) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Tamás Becz Sent: Thursday, October 13, 2011 10:05 AM To: otrs@otrs.org Subject: [otrs] Changing the name

[otrs] Chaning menu items

Hi, Is it possible to change the text of the main menu items somehow? I greped in the dtls, but all I found was AAATicket.dtl, but that looks more like a hash of texts or something rather than a normal template. Mainly I just want to get rid of the 'new phone ticket' thing as it's a bit

Re: [otrs] Max length of Value textboxes in posmaster filter screen

Hi, -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Ugo Bellavance I noticed that the max size of a value textbox in the posmaster filter screen is 100 input type=text name=MatchValue2 value= size=40 maxlength=100/ Is there a way

Re: [otrs] ITSM API

Hi, Cool, thanks Tamas -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Michiel Beijen Sent: Wednesday, September 21, 2011 5:21 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ITSM API Hi Tamas, You mean the

[otrs] ITSM API

Hi Everyone, Is the documentation for the ITSM modules available somewhere? I'm trying to move our inventory into CMDB. I know there's import export (which I'm grateful ofr, as I needed to write that for tickets), however I would like to create links between the objects, (for eg. I want to