Re: [otrs] Pending auto close

with +, it will close the ticket successfuly, while with - it will close it uns-fuly. На чт, 2004-03-18 в 00:06, Stefan Testa записа: > Ok. This feels like a very stupid question, but what is the difference > between “Pending auto close +” and “Pending auto close –“? > > > > Stefan > > >

[otrs] admin system log size

Hi, I tried to configure the admin system log size to a value, different than the default one (4x1024). Tested on 1.2.2 and 1.3.1, giving the same error when opening the login window: Software error: Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 80. What is the r

Re: [otrs] Editing templates? {Scanned}

nd not trial ware) > > > Thanks > > > Matt Lowe -- Best regards, Teodor Georgiev Information Services Plc. Tel : +359 2 96562008 Mobile: +359 887 508989 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://li

Re: [otrs] Queue View: Showing locked tickets.

list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- Best regards, Teodor Georgiev Informat

Re: [otrs] mkStats.pl doesn't work

Southwest Hospital and Medical Center > http://www.swhosp.org -- Best regards, Teodor Georgiev Information Services Plc. Tel : +359 2 96562008 Mobile: +359 887 508989 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.

Re: [otrs] How can an agent behave like a customer?

vkin > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting fЭr Ihr OTRS System? > => http:/

Re: [otrs] some propositions to make things better :)

On Tuesday 25 May 2004 18:00, Andrej Bazovkin wrote: > Hello! > > I'm using OTRS 1.2.3 > Thank you for this great product! > > While using it, I discovered some features , that are not present in OTRS > (or may be I don't know how to activate them) but that can make work with > OTRS more effective

Re: [otrs] hiding queues from customers?

> create a ticket in these queues on their own. > Is there any way to hide queues from customers or is there a better > approach for categorising / sorting tickets anyway? > > Greetings, > > Gunter -- Best regards, Teodor Georgiev Infor

[otrs] Printing tickets by not breaking the "borders"

When I print a ticket on standart A4 page, the borders of "ticket part" are broken. How could I print a ticket by letting the borders to fit in a page? Where is the module that formats the ticket output that has to be printed ? ___ OTR

Re: [otrs] User history show "root" as owner despite being logged in with ow n credentials

Ihr OTRS System? > => http://www.otrs.de/ -- Best regards, Teodor Georgiev Information Services Plc. Tel : +359 2 96562008 Mobile: +359 887 508989 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/o

Re: [otrs] 1.2.2 questions

ng the issue. > (Yes, this is a training issue not a software issue, but required fields in > the screen where they enter the information would help tremendously.) > > many thanks, > > Paul -- Best regards, Teodor Georgiev Information Services Plc. Tel : +359 2 96562008 Mobile: +359

[otrs] "Link" menu

Hi, I have never used up to now the "Link" feature of a ticket. As I can guess it is used to link a ticket to several other ones. But I still can not get the sense of this. Would someone like to explain the usefulness of this feature? -- Best regards, Teodor Georgiev I

Re: [otrs] How do I notify people that there is a new ticket

ail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- Best regards, Teodor Georgiev Information Services Plc. Tel : +359 2 96562008 Mobile: +359 887 508989 _

[otrs] mass printing

? -- Best regards, Teodor Georgiev Information Services Plc. Tel : +359 2 96562008 Mobile: +359 887 508989 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi

[otrs] error message in system log after the upgrade

Hello list, I recently upgraded OTRS to 1.2.1. After the upgrade in the System Log I see the following message: notice OTRS-CGI-2 Sent customer 'OwnerUpdate' notification to '[EMAIL PROTECTED]'. Fri Feb 20 11:47:03 2004 error OTRS-CGI-2 Can't get ArticleID from INSERT! Fri Feb 20 11:45:2