RE: [SPAM] LOW * Re: [otrs] Upgrade from 2.0.4 to 2.1 on Windows platform

will not run 4. Please, please check the stuff to ensure that you have made a complete, correct backup of your data. You will need to clean up the backups now and then. I hope this helps Theuns Smuts [EMAIL PROTECTED] Tel: +27 21 fax: 021-8868276 www.itblue.co.za Your preferred IT

[otrs] Wiki/OTRS

Hi I need to integrate a Wiki to OTRS -or rather I need to share the customer database between OTRS a Wiki Have anyone tried this - is there wiki you can recommend? I appreciate any/all help Thank you Theuns Smuts [EMAIL PROTECTED] www.itblue.co.za Your preferred IT partner

RE: [otrs] Billing rates

Hi Perhaps one way of achieving this would be to create multiple queues e.g. Rate1, Rate2, Rate3 etc. Tickets can then be moved to the correct queue. You can then at the end of each month look at tickets in each queue and bill / invoice accordingly. Theuns Smuts -Original Message

RE: [otrs] Fw: ticket from mail

Queue name to the queue you want the emails to  e.g. “Junk” OTRS should take all incoming emails on the pop account and dispatch it to the queue selected.   Hope this makes sense Theuns Smuts From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of ced Sent: 26 May 2006 1

[otrs] Move to queue based on if it is a "known" user

not get this to work. [except by adding every single client customer user in OTRS to this agent which is the way to do this - too much admin and work] Can someone please assist in this regard? Details: OTRS 2.04, MySQL 3, Backend = DB Thank you in advance. Theuns Smuts [EMAIL PROTECTED] Tel: +27

RE: [otrs] Crystal Reports

| ADMINISTRATIVE TASKS | ODBC]   hth     Theuns Smuts From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason Loven Sent: 12 May 2006 17:57 To: User questions and discussions about OTRS.org Subject: [otrs] Crystal Reports   Anyone using Crystal Reports with OTRS? I

RE: [otrs] Fw: ticket from mail

Hi   Have a look at the file “initial_insert.sql” in /opt/otrs/scripts/database/.  There is an example of a ticket that gets inserted into the database – perhaps this can be of help?           Theuns Smuts www.itblue.co.za Your preferred IT partner Disclaimer Notice: The

[otrs] CustomerIDs field size / Company Tickets

, 'email', 0, 1, 'var', '', 0 ], #[ 'UserEmail', 'Email', 'email', 1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"Ti cketID"}

RE: [otrs] queue

there direct http:///otrs/index.pl?Action="">    -- replace the xx with your server path] In the page you will find a section called “CustomerPanelOwnSelection:” --- here you can define what the customer can select   hth   Theuns Smuts

RE: [otrs] Got no LogObject! at /opt/otrs/Kernel/System/Time.pm line 70, line 4.

Hi   Ignore the request – I have fixed my own mistake by rolling back to Time.pm  V1.10   Thanks From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Theuns Smuts Sent: 10 May 2006 13:51 To: otrs@otrs.org Subject: [otrs] Got no LogObject! at /opt/otrs/Kernel

[otrs] Got no LogObject! at /opt/otrs/Kernel/System/Time.pm line 70, line 4.

Good day   Our OTRS stopped retrieving emails from our Pop3 box. When I run the PostMasterPOP3.pl script I get this error below.   Got no LogObject! at /opt/otrs/Kernel/System/Time.pm line 70, line 4.   Please help me find the solution to this problem     Thank you in advance