Am Tue, 24 Jul 2012 11:55:34 +0200 schrieb ml ml:
> Hello!
>
> when a E-Mail arrives and the sender is in the customer database, the
> ticket automatically gets assigned to the customer.
> Can i disable the auto assignment?
IMHO you can't disable it, but you could set an invalid customer-number
hi list
after not finding a way to include the TicketNumber into the mail body of a new
email ticket, i've created a patch.
It replaces in the mail body. signature does
not work, as it gets repalced by "-" too.
- Thomas
--- otrs.orig/Kernel/Modules/AgentTicketEmail.pm.orig 2012-06-06
14:
Am Wed, 06 Jun 2012 10:57:49 +0200 schrieb Roy Kaldung:
> On Jun 6, 2012, at 9:33 AM, Thomas Mueller
> wrote:
>
>> hi list
>>
>> I'm trying to add the TicketNumber to the signature or mailbody of a
>> new mail ticket.
>>
>> If opening the new
hi list
I'm trying to add the TicketNumber to the signature or mailbody of a new
mail ticket.
If opening the new mail ticket screen, the
already gets evaluated to "-" as there is no TicketNumber yet.
Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body leaves
it unevaluated.
Is
Am Tue, 28 Feb 2012 15:06:50 +0100 schrieb Neil Simpson:
> Hello,
>
> Using otrs 3.0.9. I remember a time in version 2.4 where i could login
> to otrs WITHOUT having an account already configured in otrs, just a
> valid ldap account. You'd then log-out, admin would setup your groups +
> queues,
seems either they fixed it or there was some stale dns entry (or cache of
the old page or whatever).
works now. :)
- Thomas
Am Tue, 28 Feb 2012 18:26:15 +0200 schrieb Muhammad El-Sergani:
> Works fine here.
>
> Thanks //M
>
>
>
> On Tue, Feb 28, 2012 at 5:50 PM, T
hi
noticed http://otrs.org is not working anymore. you need to enter http://
www.otrs.org.
maybe this change was not inteded?
- Thomas
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/piper
> would you be able to write a readme ?
>
not quit a readme, but some hints wan't needs to be done:
* get familiar with keberos (tickets, keytabs, principals, kvno, ...),
keywords GSSAPI/SSPI (RTFM, try-and-error)
* install and configure kerberos on the OTRS box (very basic check:
kinit @ &&
hi sam
I'd like to hear from anyone who has *actually setup* SSO (windows 200x
domain) with OTRS ?
i've done that with apache's mod_auth_kerb and otrs set to "basic auth".
OTRS server is a debian box.
- Thomas
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