Is there a site for OTRS stress tests? I was unable to find it after much Googling. We're trying to find the right solution for up to 20 simultaneous agents and around 6,000-8,000 tickets per day. We can build as much of a server as this needs but would like to high instead of low.
Thanks!--DRG
_
That was set properly but the cron jobs were not. Fixing the cron jobs fixed my problem.I'll set up an agent to move tickets. On 1/17/06,
[EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
Hi,
in the admin area and there the settings
of each queue you will find an escalation time an directly above a h
I've searched but I think I may be looking in the wrong place.Basically I want tickets that sit in an agent's queue for over 1 hour to "expire" back into the queue. If they sit in the queue more than 1 hour they get transferred to an "escalation" queue and the escalation staff is notified.
Example
