RE: [otrs] otrs wont send email

Log in as admin rights, the go to admin section, and select admin notification. Send an email that way, and look for errors. Let us know what you find Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Gebbie Sent: Thursday, July 06

RE: [otrs] RE: OTRS Killed Apache

That was OTRS directly off of the root, I am using windowz server, but it should be the same for Linux. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 (407) 678-3388 ext. 208 www.deicorp.net <https://webmail.internal.deicorp.

RE: [otrs] OTRS killed Apache

Joe, Look here and change the FQDN: OTRS-->otrs-->Kernel file config.pl $Self->{'FQDN'} = 'server1'; Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 (407) 678-3388 ext. 208 www.deicorp.net <http

RE: [otrs] smtp problem

antivirus enterprise control. Look here, this error 10053 was what we received in the smtpdiag test results, so we googled it, and found the below url, showing us how to fix the problem. http://kbase.pscs.co.uk/index.php?article=242 Good luck Tom French Network Administrator DEI Services Corp

RE: [otrs] smtp problem

applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic

RE: [otrs] smtp problem

Andy, One of my colleagues, found this, which may be the REAL issue. Seems our AntiVirus console may be restricting the mail. http://kbase.pscs.co.uk/index.php?article=242 Can anyone tell me the EXCLUDED PROCESS name for OTRS? Tom French From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On

RE: [otrs] smtp problem

ion to the host, on port 25: Connect failed Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know ho

RE: [otrs] smtp problem

changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL

RE: [otrs] smtp problem

Yes that address is now in, but it still refuses to connect. I should have stated, that otrs will not smtp to ANY public relay sites, that allow relay… i.e. mail.cfl.rr.com       Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One

RE: [otrs] smtp problem

scratching my head on this on.   Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL  32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net   The information transmitted

[otrs] smtp problem

We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.?   ERROR: OTRS-CGI-10 Perl: 5.8.6 OS:

[otrs] SMTP

Something has changed, as smtp was working of sending emails to the customers.   When we send a reply to them now, we get an Error: can’t connect to 192.168.xxx.xxx: Unknown error!   Is there a place in the configs to set up the username and password for the email account we are sending

RE: [otrs] user password

Never mind, I figured it out. Tom French ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System

[otrs] user password

Are there any restrictions on the user password, we are not using LDAP, just local authentication. I have a user, that I have changed the password for 10 times, and no one password works for him to log in. The user is in active state. thanks Tom French

RE: [otrs] Viewing ALL tickets

Thanks for the heads-up, I see that I needed to go into that queue from the view you mentioned, and yes there was a number showing the number of tickets, click on that number and.. voila Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph

[otrs] Viewing ALL tickets

have a few tickets outstanding that have not been acted upon, as I have logged in with the customer credentials, and saw them in their queue. Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL

RE: [otrs] Deleting new tickets

super user. Danke Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications

RE: [otrs] Deleting new tickets

Alex, Can you explain what is the Generic Agent, or how one gets to it via the GUI. i.e. what is the url looklike. I have been trying to see ALL the open tickets that our agents have, and this might be the trick. Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court

[otrs] Viewing ALL tickets that are status Open

Hi, Running OTRS on W2K3 server, and have about 80 employees, we setup 4 main agents, and the rest of the employees are considered customers. Is there a way to see what tickets are Open or delayed in process.? I want to see what agents have tickets, and are not working them, i.e. the ticket

[otrs] RE: Customer Screen (Logon)

Nils, I figured where to make the changes... Added the image to here: C:\OTRS\otrs\var\httpd\htdocs\images\Standard\ That did what I needed. Thanks Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/o

[otrs] Customer Screen (Logon)

Nils, Is there any place, like in customerheader.dtl that I can add a Company Graphic across the top.? What path are the graphics stored. I looked for otrs-web/images and could not find the directory. Danke Tom ___ OTRS mailing list: otrs - Webpage:

RE: [otrs] FQDN

UPDATE. I found where the file is that lets me manually set a UNC. IT was in OTRS/otrs/Kernel-->config.pl Problem solved, and fixed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Sunday, April 02, 2006 11:55 AM To: User questi

RE: [otrs] FQDN

(Lemonbit Internet) Sent: Friday, March 31, 2006 9:07 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FQDN Tom French wrote: > The above FQDN is NOT what I want. I need to use a static ip > 192.168.111.31 or server1 as the FQDN. Neither is a fully qualified domain n

[otrs] FQDN

When a email gets sent for notification of a ticket being opened. i.e.: Hi Sean, a ticket [200603301024] is assigned to you by "Tom French". Comment: http://itsupport.deicorp.net/otrs/index.pl?Action=AgentZoom&TicketID=7 Your OTRS Notification Master The above FQDN is N

[otrs] Admin users

admin group, just not sure how to adjust this. Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is