[otrs] Automated stat generation - Cron

Hi, i'm trying to use the Automated stat generation. For that i've test the command : perl mkStats.pl -n 10013 -r myem...@myadress.com -s o...@myadress.com -m Stat List of tickets closed, Resolution time The stat 10013, if i use it from the web interface generate a chart.But when i receive it

Re: [otrs] RSS fedd in dashboard

Hi, I'm sorry but i don't understand you answer .. What do you mean by realize that gt should be replaced with , From: jan.johans...@se.nyklogistics.com To: otrs@otrs.org Date: Thu, 8 Jul 2010 13:02:12 + Subject: Re: [otrs] RSS fedd in dashboard I've this link in the otrs

[otrs] Add stat graph in the dashboard

Hi, is it possible to add 7 day graph with answer time and resolution time in the dashboard ? ( like the 7 day open/closed graph) Thx Karl _ Naviguez en toute sécurité: téléchargez Internet

Re: [otrs] RSS fedd in dashboard

-{'DashboardBackend'}-{'0415-RSS'} = { Från: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] För Trasschaert Karl Skickat: den 9 juli 2010 10:39 Till: otrs@otrs.org Ämne: Re: [otrs] RSS fedd in dashboard Hi, I'm sorry but i don't understand you answer .. What do you mean

Re: [otrs] RSS fedd in dashboard

Try it on your test system J I added it to the beginning of the config.pm file and this worked fine for me. The news Ticker then works ok. Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Trasschaert Karl Gesendet: Freitag, 9. Juli 2010

[otrs] RSS fedd in dashboard

Hi, I would like to add a rss fedd in the dashboard. I've this link in the otrs wiki : http://blog.otrs.org/2010/06/06/additional-rss-feed-in-dashboard/ But, i've add thi sto the Config.pm and the system has stop working, could you give me more info where to add the script in the config.pm. Thx

Re: [otrs] Problem configuring cron

in crontab file, can't install.failed Any idea whats wrong or what's the otrs user password ? thx Karl Date: Fri, 25 Jun 2010 15:28:15 +0200 From: ralf.hildebra...@charite.de To: otrs@otrs.org Subject: Re: [otrs] Problem configuring cron * Trasschaert Karl karl...@hotmail.com: Hi, Sorry

Re: [otrs] Problem configuring cron

configuring cron Hi, On 22.06.2010, at 14:52, Trasschaert Karl wrote:administra...@ubuntu10:/opt/otrs/var/cron$ sudo for foo in *.dist; do cp $foo `basename $foo .dist`; done # copies all files with .dist extension to regular name-bash: syntax error near unexpected token `do’ Could anyone help

Re: [otrs] Problem configuring cron

' is not a directorycp: target `.dist' is not a directory Date: Fri, 25 Jun 2010 15:03:12 +0200 From: ralf.hildebra...@charite.de To: otrs@otrs.org Subject: Re: [otrs] Problem configuring cron * Trasschaert Karl karl...@hotmail.com: Hi, I've the same problem: administra...@ubuntu10:/opt/otrs/var/cron

Re: [otrs] Problem configuring cron

I've find, i had to inster the command in a ila and do a bash the file Now, i've a problem with the cron: administra...@ubuntu10:/opt/otrs$ bin/Cron.sh start otrsRun this script just as OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER' as root!administra...@ubuntu10:/opt/otrs$ sudo

[otrs] How to upgrade from OTRS 2.2.7 to 2.4 ?

Hi, I'm working on ubuntu 8.04 with otrs 2.2.7. I would like to upgrade to otrs 2.4.Is it a batch file to do the upgrade or how to do this upgrade ? Thx Karl _ Surfez en toute sécurité:

Re: [otrs] Upgrade OTRS2.2.7 on UBUNTU to 2.3.4

OTRS2.2.7 on UBUNTU to 2.3.4 Hi, Look here ;) Aptitude is your friend, not your enemy. http://packages.debian.org/search?keywords=otrs2 On 15.04.2009, at 10:57, Trasschaert Karl wrote:HI, I'm using otrs 2.2.7 on a ubuntu 8.04, OTRS has been instaled from APT. How can i upgrade OTRS to version

Re: [otrs] Upgrade OTRS2.2.7 on UBUNTU to 2.3.4

HI, I've try to upgrade from the diff file but i have some error: can't find file to patch at input line 91304 Perhaps you used the wrong -p or --strip option? The text leading up to this was: -- |diff -Nru /tmp/GHMikLLkfb/otrs2-2.2.7/Kernel/Modules/AgentTicketLock.pm

[otrs] Upgrade OTRS2.2.7 on UBUNTU to 2.3.4

HI, I'm using otrs 2.2.7 on a ubuntu 8.04, OTRS has been instaled from APT. How can i upgrade OTRS to version 2.3.4 ? Thx in advance Karl _ 100% GRATUIT: tout ce dont vous avez besoin sur le net et sur votre PC !

[otrs] How to print all closed ticket since last week.

Hi all, I'm looking for a solution to print all closed ticket closed during the last week. Is it possible to write a script or to do that with the stat or search module? Thanks in advance. Karl _ Découvrez LE site avec tout ce

Re: [otrs] R: How to print all closed ticket since last week.

to search then Select all closed states under State Select Ticket closed last 1 week under Close Times Select Result Form Print. d, Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Trasschaert Karl Inviato: mercoledì 11 febbraio 2009 9.47 A: otrs@otrs.org Oggetto

[otrs] Upgraide faild

Hi all, I've tryed to upgrade otrs from 2.2.7 to 2.3.3 but somthing faild during the upgrade. Now i cannot log in into otrs, the system said that there is no user. I would like to come back to 2.2.7. I've done a fresh install on a vmmachine, but when i tryed to use the database from 2.3.3 it

[otrs] apache faild to start after otrs upgrade

Hi All, I've try to upgrade otrs 2.2.7 to 2.3.1. I've followed the UPGRADE file. After the upgrade when i try to start apache2 i've this error: [Mon Jan 26 15:34:46 2009] [error] Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl

[otrs] Can't create PID PostMasterPOP3, because it's already runnin

Hi, I've this error in the system log : Can't create PID PostMasterPOP3, because it's already running The system also create 30 time a ticket fo rthe same e-mail. What can be the cause of that ? Thx _ Découvrez vite le nouveau

Re: [otrs] OTRS reporting

with ODBC… Greets Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Trasschaert Karl Gesendet: Donnerstag, 15. Januar 2009 17:38 An: otrs@otrs.org Betreff: [otrs] OTRS reporting Hi, I would like to create stats or reporting about Nubers of ticket

[otrs] FW: Notification not send to customer

I just want to add a information, We can see in the log that otrs is sending the mail, but the customer did'nt get it :s Sent customer 'OwnerUpdate' notification to 'k...@gmail.com'. Tue Jan 13 09:15:43 2009 notice

[otrs] Notification not send to customer

Hi Everybody, I'm using OTRS 2.2.7 on a UBUNTU server. First i'v installed a older version of OTRS on my server and the notifications where working correctly. Now when a customer create a new ticket By e-mail, he didn't get any notification for open/close/owner Change or moved ticket. But The

Re: [otrs] Notification Problem

/12/17 Trasschaert Karl karl...@hotmail.com Hi, I'm testing otrs, i saw that when someone send a e-mail to the otrs system, the agent get a notification but the customer didn't receive any notification. I'f i answer a ticket the customer get the message. Any idea what ca be wrong ?I'm using

[otrs] Vieuwing More info in the queue vieuw

Hi, is it possible to add some information in a ticket in the queue view like first human response time, Owner and last answer time . Whcih file do we have to modify ? Is it possible to add the priority in the result when you do a ticket search . It it possible to make a stat profile

[otrs] Info about print in batch or report

Hello, i would like to know if it's possible to print in batch all closed ticket from a date? Otherwise did someone already create a intervention report to sen dto the customer when a ticket is closed? Thx Karl _

[otrs] upgrade OTRS 2.1.7 to 2.3.3 on ubuntu 7.10

Hi all, I've installed otrs2 from synaptics on a ubuntu 7.10. It have installed the OTRS 2.1.7. Now i would like to upgrade otrs to the version 2.3.3 Is it a process to upgrade OTRS? Thx in advance. Karl _ Vos emails et

[otrs] Send outside mail

Hi everybody, I'm new with otrs. We have installed otrs sinds one week and starting to test it. before today, it was working correctly, we can send e-mail to otrs and it create ticket etc but sinds today, otrs cannot send outside e-mail. Otrs is configured to get and send mail from our

Re: [otrs] otrs Windows 2003 server

PROTECTED] Reply-To: User questions and discussions about OTRS.org otrs@otrs.org To: User questions and discussions about OTRS.org otrs@otrs.org Subject: Re: [otrs] otrs Windows 2003 server Date: Fri, 24 Mar 2006 20:49:23 +0100 Hello Karl, On Fri, Mar 24, 2006 at 04:45:55PM +, Trasschaert Karl

[otrs] otrs Windows 2003 server

Hi everybody, I would like to install otrs on a windows 2003 Server with exchange TS on it. can i do that without risk? i don't use the iis but sometime we use web interface for exchange, will otrs cause problem or conflict with that on not? thx For your help Karl

[otrs] info install otrs

Hello all, I would like to install otrs, but i think it's a automated install, isn't it? Is it possible to install it to a server where there is already some website on it? if yes how can i do it to not delete the site already installed? did apt-get install otrs reinstall apache etc or will

[otrs] Otrs first install dns problem?

Hi everybody, I've just install otrs on a windows computer. It looks to works, i can connect to the root account. When i tryes to create a new customer i've this error : Attention: Email address ([EMAIL PROTECTED]) not valid (invalid [EMAIL PROTECTED] (DNS problem: couldn't create socket: