Re: [otrs] [ Is there any easy way to show tickets closed in a week? ]

that would show you the tickets closed in the past 7 days. Regards Willem Gerber BCWINFO wrote: > This is for my boss! > > ;-) > > I tried Search but I couldn't

[otrs] SLA Problems

Hey Peeps Question. What tables or colums do otrs use to see if a ticket is out of sla? Im busy writing custom php reports but cant see how it knows if a ticket is out of sla. Any ideas ? Regards Willem Gerber -- Avoid the Gates of Hell. Use Linux -- unknown source begin:vcard

[otrs] SLA Problems

Hey Peeps Question. What tables or colums do otrs use to see if a ticket is out of sla? Im busy writing custom php reports but cant see how it knows if a ticket is out of sla. Any ideas ? Regards Willem Gerber -- Avoid the Gates of Hell. Use Linux -- unknown source begin:vcard