r look at our code. If I don't get back to you
by mid next week send me an email direct, to remind me.
Regards,
Graeme
amg-1 wrote:
I replaced the two lines with the three you provided, and I have
DefaultQueueSortOrder defined in Config.pm as you suggested previously,
but
this results in
oin ', ', @GroupIDs)} ) ";
+ $SQL .= " ORDER BY ";
+ $SQL .= " ".$Self->{ConfigObject}->Get('DefaultQueueSortOrder')." ";
HTH
Graeme
amg-1 wrote:
Tried that, but it didn't make a difference. I'm running version 1.3.2.
I
grep&
e last update. You may need to
experiment will the ASC/DESC to get the required order, but I'm sure this
will provide the resolution you are looking for.
Please let me know how you get on.
Regards,
Graeme
amg-1 wrote:
No solution yet :-(
I took a look at the code, and the SQL queries are very t
et a solution for this issue?
I have been working on something recently which may be of help.
Regards,
Graeme
amg-1 wrote:
Bingo! That's exactly what I want, for anybody trying to follow this
thread. ;-)
- Original Message -
From: "Jack Doyle" <[EMAIL PROTECTED]>
To: &q
There's an option you can use in Config.pm:
# AgentQueueSortDefault
# (default sort order of the queue view / after priority sort)
# ASC: oldest on top, default
# DESC: youngest on top
$Self->{AgentQueueSortDefault} = 'DESC';
Found this already, but it simply reverses the existing or
//keys.thajack.com/jd_lgc_public.asc
-----Original Message-
From: amg-1 [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 29, 2005 10:54 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] sort order of the QueueView
I don't think I was making myself clear. It's not the rev
2005 10:22 AM
Subject: Re: [otrs] sort order of the QueueView
Hi,
The way it sounds to me, 'amg-1' wants to reverse the sort order so that
newer tickets are at the top, rather than tickets that have not been worked
for a longer period.
At this point however I am not able to offer a so
twork+
Systems Operations Specialist
Lewis-Gale Clinic Information Systems
Public key: http://keys.thajack.com/jd_lgc_public.asc
-----Original Message-
From: amg-1 [mailto:[EMAIL PROTECTED]
Sent: Monday, March 28, 2005 10:47 AM
To: otrs@otrs.org
Subject: [otrs] sort order of the QueueView
Whe
When I view My Queues, the order of the messages shown is the "Age" of the
ticket. I'd like to change the sort order to be the message arrival time,
not the time of the creation of the ticket's very first message (which is
what I understand to be the "Age" of the ticket).
I've looked through t
