[otrs] FAQ width

possible what line to edit? I have my own theme working fine. Thank you, Craig >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help

[otrs] AJAX and Rich Text not working 2.4.2

help would be greatly appreciated. Thank you. >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick,

[otrs] 2.4 upgrade on a new install

with 76 tables. Is there something I need to do additionally to get this working correctly? Do I need to run the DBUpdate scripts specified in the UPGRADING file? TIA >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Crai

[otrs] upgrading to 2.4.1 frustration

the install then it would just close the window with no warning. Please help. Craig >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help

[otrs] errors installing 2.4.1 via YaST

? I truly appreciate any help. Thank you!!! Craig >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help

[otrs] upgrade instructions for 2.4

download the file for the 2.4 framework but it's an .rpm file. Do I just simply run the 2.4 rpm for it? -- I'm a bit wary to do this for fear of breaking everything. Thank you for your reponse, Craig >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>

[otrs] getting 'open with...' window when using compose answer (email)

to open a file 'Index.pl' The URI that this link produces is: http://10.10.1.44/otrs/index.pl?Action=AgentTicketCompose&ResponseID=3&TicketID=4647 &ArticleID=9402 Does anybody have any light to shed on this one? TIA Craig >~>~>~>~>~>~>~>~>~&

Re: [otrs] TEMPLATES

below it? I have tried different ways of editing the table to get it to go to the right but unsuccessful. Thanks In Advance. Craig Hi Tony, Can someone please help me? I like to create a template for a one of my queue. EXAMPLE; We have a queue called "NewHire", an

[otrs] FAQ articles not showing

OTRS 2.3.3 FAQ 1.5.4 After upgrading from OTRS 2.2.3 and installing the latest FAQ module, I now cannot see my FAQ articles in the customer or public interface. Everything else is working fine but no articles on customer or public. TIA >~>~>~>~>~>~>~>~>~>~>

Re: [otrs] FAQ module - public FAQ not showing articles

is maybe a permissions issue within the files? > Anyone know > where to look? > > > Thanks > > > > > > >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> > Craig Meirick, Help Desk/PC Su

Re: [otrs] FAQ module - public FAQ not showing articles

ssions issue within the files? > Anyone know > where to look? > > > Thanks > > > > > > >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> > Craig Meirick, Help Desk/PC Support > North

[otrs] FAQ module - public FAQ not showing articles

? Thanks >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~&l

Re: [otrs] Unable to edit Services/SLAs after upgrade OTRS 2.3.1b3 -> 2.3.2 + ITSM 1.2

a needs modifying to include "type_id" as a field in the service table? Are any other changes likely to be required to the database? Regards Craig From: [EMAIL PROTECTED] To: otrs@otrs.org Date: Thu, 2 Oct 2008 16:16:31 +0100 Subject: [otrs] Unable to edit Services/SLAs after upgrade OTRS

[otrs] Unable to edit Services/SLAs after upgrade OTRS 2.3.1b3 -> 2.3.2 + ITSM 1.2

alue as an ARRAY reference at /opt/otrs//Kernel/Modules/AdminSLA.pm line 305. For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error." Any help on getting back or removing the original Ser

[otrs] creating a button to preload text in a ticket

ld be for all agents of all queues. If anyone has any information on where to point me I would greatly appreciate their help. I should note that this is a excellent piece of software and everyone whom has spent time working on OTRS and spending time helping others have really helped us out and the

[otrs] What are SLA and Services?

me in the direction of an example of what these are used for and how to go about using them? I have been successful in how to enable them using sysconfig and found them in the admin module. I appreciate your help. TIA >~>~>~>~>~>~>~>~>~>~>~>~>~>~

[otrs] Make Agent Select Note Type

s the appropriate place to request this type of feature for future releases? TIA, Craig >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick,

[otrs] Forcing agent to choose note type.

make this so? Thank you, >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu <~<~<~<~<~<~<~<~<~<~<~<

[otrs] Is there a way to notify customers only if they have a new ticket created for them?

hange or is this impossible, or is there a config option I can change? Any help is welcomed. Thank you, P.S. The agent notifications are all working wonderfully. >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>

[otrs] Looking where to put images when editing the HTML

directory or place the Logo file somewhere else? Thanks in advance =) >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meir

[otrs] editing the customer interface

.dtl file do I edit? I've tried looking around the list here and have found a lot related to my question but still can't seem to locate just this. Thanks for understanding. >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~&g

[otrs] OTRS backup failure question...

fix this? Thank you, >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~&

[otrs] Re: otrs Digest, Vol 57, Issue 19 Streamlining our OTRS configuration, where to find how to change default owners and responsib

Thank you much for your prompt answer. This is exactly what I was looking for. Thank you, >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help

[otrs] Streamlining our OTRS configuration, where to find how to change default owners and responsible dropdown selection in new ticke

place this will be more efficient as to not having to choose the [All] link as often. Your help will be greatly appreciated. >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help

[otrs] questions regarding editing the .dtl files

! >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<

[otrs] Looking for a good repository to add to Package Manager

od success with? Thanks, >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu <~<~<~<~<~<~<~<~<~<~<~<~<

[otrs] looking for premade stats to import

Is there any location where I can find already configured stats to import into my stat module? I am looking for one that will give me stats on customers. Thanks. >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig

[otrs] showing notes of ticket in the note and close locations

close screen would be a helpful feature. If there is any possibility of this kind of feature or configuration that would accomplish this, I would be grateful to hear how to incorporate it. Thanks in advance. ~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>

[otrs] adding to threads question, and also deleting tickets in OTRS question

ot; the tickets? >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support -- [EMAIL PROTECTED] Northeast Iowa Community College -- http://www.nicc.edu 1625 Highway 150

[otrs] changes to the customer frontend

. >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu ___ OTRS mailing list: otrs - Webpage: http://otrs

[otrs] ticket closed notification

hanks in advance. >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu ___ OTRS mailing list: o

[otrs] re-opening closed tickets

vance. >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.o

[otrs] Can't find information regarding [compose answer: email]

is blank. Is there someway to get a link there to reply to an email ticket? I think there is probably an easy config to get this but I could be wrong. Thanks in advance. >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>

[otrs] is there a way to automate the creation of a ticket?

suggestions to take care of these routine tasks in a more automatic way using OTRS? >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support -- [EMAIL PROTECTED] ___

[otrs] New to OTRS

Hi, I am a Helpdesk/PC Support tech at a small community college and am testing OTRS to see if it would work for a better solution to our helpdesk. I have installed it on our web server and have it running. I have been testing it to see what user/group/queue configuration would work best for u

RE: [otrs] ldap customer auth

Sorry to take so long to reply. I'm afraid I didn't bookmark any URLs but found them all on google.fr with "otrs ldap" - many were in french . . . Here's the Config.pm that works for me - let me know if anything is not clear: # # # insert your

[otrs] ldap customer auth

Hello, I've ldap authentification set up and working perfectly (thanks to all those whose tutorials were available by Google). Now I'd like (but perhaps this is simply not possible ?) to let customers login from another LDAP server (AD actually), I can see them from an admin login but when the

[otrs] Question regarding backups

?   Thanks in advance Craig Johnson Terrapin Technologies ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for