Re: [otrs] Getting error While assigning incooming ticket (PostMatser queue) to another (Techninicians queue)

2004-08-13 Thread ikid
Robert, I found a hard -coded work around. In the file $OTRSHome/Kernel/System/Email/SendMail.pm, when I comment and replace the 2 following lines (beginning at line 86 ...) my @SOLO_address = Mail::Address->parse($Param{From});  $RealFrom = quotemeta($SOLO_address[0]->address()); By the 2

[otrs] Getting error While changing ticket from one queue to another

2004-08-11 Thread ikid
Hi Robert,   When I received ticket from customers and I want to change ticket from the "Raw" or Postmaster Queue to an assigned worker (let us say technician queue) I get the following error.     Wed Aug 11 18:12:16 2004] [error] [client 142.137.16.168] Unrecognised line: OTRS System at ../.

[otrs] Error while creatig user

2004-08-11 Thread ikid
Hi all,   When creating customer I got errot from the web server : "Error message : Premature end of script headers:index.pl"   Here is the content of my error_log file : "... Unrecognised line: myemailadress  at  /opt/otrs/bin/cgi-bin/.../../Kernel/cpan-lib/Email/Valid.pm line 284 ,"   Even if I