[otrs] drop down menu is not available for customers

Hi , Please help in the following Drop down menu is not available to select customers . if type first letter then it is showing . Is that the problem my OTRS configuration ?? . For users i customer name if they dont remember then it is a problem . In Summary Report - Is it possible to add a c

Re: [otrs] customize few things from new email ticket

Thanks Renee ..Thanks for understanding my requirement . i have differnet customers and i am panning to have with different queues . On Tue, Jun 26, 2012 at 7:01 PM, Renée Bäcker < mailinglis...@renee-baecker.de> wrote: > On 26.06.2012 15:21, Susan Dittmar wrote: > > > > I cannot help you, Nevil

Re: [otrs] customize few things from new email ticket

Hi , thanks for your reply I still believe many of users may need that option what i told .. Nobody needs with single customer ??? Regards, Nevil 2012/6/26 Johannes Homuth > I guess than you will don't need a ticket system > > Am 26.06.2012 14:20, schrieb nevil ch

[otrs] customize few things from new email ticket

Hi , I want to customize few things in new email ticket option . 1 . No need to customer option , we have only one customer and need to set this as a cusomer for all one queue tickets .. . 2 . and also dont want servrice , SLA , Owner , reposible .. Help me to speed up tticket raising .