Thanks so much for your comments. I appreciate the amazing work done on
OTRS so my odd requests are really a reflection of my very strange needs
and not a "flaw" in OTRS design. I am trying to make OTRS do things it was
not intended to do in a way that poses more problems than it solves so it
is
Richard Giroux
IT Manager
Whitelaw Twining
604-443-3464 (direct)
[EMAIL PROTECTED]
http://www.whitelawtwining.com
-
This e-mail message is directed in confidence solely to the person or
entity to whom it is addressed. The conten
problem is that I can't seem to get
it
> to work. If I use the GUI agent interface, the ticket gets locked but
not
> assigned (change owner) to the tech. If I create an agent, the owner gets
> changed but the ticket doesn't get locked. Here's my custom agent code...
>
&g
re's my custom agent code...
@QUEUELIST = ("White Rock","Surrey","North Van");
@QUEUETECHNAME = ("richard","rcg","Atul");
@QUEUEEMAIL =
('[EMAIL PROTECTED]','[EMAIL PROTECTED]','[EMAIL PROTECTED]');
'
