Renee B wrote:
On 29.08.2013 11:27, Susan Dittmar wrote:
I guess you misunderstood the question, Renee. [...]
Yes, that's what I answered ;-)
Ah, sorry, progress in OTRS again bit me in the posterior. I really hope I can
update our system someday soon, I *want* all those "new" features!!!
On 29.08.2013 11:27, Susan Dittmar wrote:
> I guess you misunderstood the question, Renee. If I read the question
> correctly, it's meant as "can I have GenericAgent perform a bash
> script on the ticket?".
Yes, that's what I answered ;-)
If you create a new GenericAgent, there is a section calle
Behalf Of Susan
Dittmar
Sent: Thursday, August 29, 2013 2:57 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] 'Ticket Commands'
I guess you misunderstood the question, Renee. If I read the question correctly,
it's meant as "can I have GenericAgent perform
I guess you misunderstood the question, Renee. If I read the question correctly,
it's meant as "can I have GenericAgent perform a bash script on the ticket?".
Haynes, I can't give an answer to the rephrased problem as above.
If I misread and it's just the question of executing the GenericAgent
You can run any command line command. So your cmd could look like
"/usr/bin/bash /path/to/your_script.sh".
- Renée
On 29.08.2013 10:21, haynes.da...@accenture.com wrote:
> Hi,
>
> What are the valid values possible in 'Ticket Commands' while creating a job
> in 'Generic Agent'. Can we run bash s
Hi,
What are the valid values possible in 'Ticket Commands' while creating a job in
'Generic Agent'. Can we run bash scripts using this feature?
I was looking to run some custom scripts while closing a ticket. Is this
possible? Your help is appreciated.
regards,
Haynes Davis
_
