Hi Serge,
On Tue, Jun 17, 2003 at 04:34:36PM +0200, Serge ALGAROTTI wrote:
> we test otrs, we are several agents. We would like make this:
>
> * a ticket is open in a queue (raw for example)
> * all agent have this queue in personal queue
> * a agent think that he can resolve the problem, but he
Hello,
we test otrs, we are several agents. We would like make this:
* a ticket is open in a queue (raw for example)
* all agent have this queue in personal queue
* a agent think that he can resolve the problem, but he is not sure
* he doesn't lock the ticket because he is not sure
* he writes
