Casablanca
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> Date: Fri, 19 Jun 2009 11:24:11 -0400
> From: james.b...@dornc.com
> To: otrs@otrs.org
> Subject: [otrs] hiding freetext field
>
> Hello all.
>
> I am running OTRS ITSM 1.2.3. I have created several freetext fields for
> special re
I know that it could be done by ACL (Chapter 18. Access Control Lists
(ACLs)) but I'm not a good ACLer... there are also some example at the faq
at otrs.org
On Fri, Jun 19, 2009 at 5:24 PM, James Burk wrote:
> Hello all.
>
> I am running OTRS ITSM 1.2.3. I have created several freetext fields f
Hello all.
I am running OTRS ITSM 1.2.3. I have created several freetext fields for
special requirements not provided OOB. One of these fields is to be used by
only a select few Agents. Can anyone help with how to hide that field from
everyone who is not authorized to populate it?
Best reg
