Hi,
I would like to know what would be the best way to be warned (receive an
e-mail message with specific text in it so that we can configure a level
1 message rule on our BlackBerrys) when a priority 5 ticket is created
in the system.
My idea is to use the first example on this page
On 7/29/11 5:21 PM, Ugo Bellavance wrote:
Hi,
I would like to know what would be the best way to be warned (receive an
e-mail message with specific text in it so that we can configure a level
1 message rule on our BlackBerrys) when a priority 5 ticket is created
in the system.
My idea is
Le 2011-07-29 13:33, Roy Kaldung a écrit :
On 7/29/11 5:21 PM, Ugo Bellavance wrote:
Hi,
I would like to know what would be the best way to be warned (receive an
e-mail message with specific text in it so that we can configure a level
1 message rule on our BlackBerrys) when a priority 5 ticket