[otrs] Action when ticket with high priority is created

2011-07-29 Thread Ugo Bellavance
Hi, I would like to know what would be the best way to be warned (receive an e-mail message with specific text in it so that we can configure a level 1 message rule on our BlackBerrys) when a priority 5 ticket is created in the system. My idea is to use the first example on this page

Re: [otrs] Action when ticket with high priority is created

2011-07-29 Thread Roy Kaldung
On 7/29/11 5:21 PM, Ugo Bellavance wrote: Hi, I would like to know what would be the best way to be warned (receive an e-mail message with specific text in it so that we can configure a level 1 message rule on our BlackBerrys) when a priority 5 ticket is created in the system. My idea is

Re: [otrs] Action when ticket with high priority is created

2011-07-29 Thread Ugo Bellavance
Le 2011-07-29 13:33, Roy Kaldung a écrit : On 7/29/11 5:21 PM, Ugo Bellavance wrote: Hi, I would like to know what would be the best way to be warned (receive an e-mail message with specific text in it so that we can configure a level 1 message rule on our BlackBerrys) when a priority 5 ticket