On 2011-09-23 05:17, Nils Leideck wrote:
Hi Anant,
A. simplest escalation notification:
Edit Kernel/Config/GenericAgent.pm
You mean to simply uncomment the commented section regarding escalation
notification?
Ugo
-
OTRS m
Hi Anant,
> A. simplest escalation notification: Edit Kernel/Config/GenericAgent.pm.
>
> B. complex escalation notification:
>
> 1. create a new generic agent searching for escalated tickets and define
> some kind of marker for the found tickets.
> 2. send event based notifications to defined re
Hi Niels,
Just so that I'm sure, the built in escalation notification cannot be used?
This seems like a ... workaround?
AJ
On 9/23/11 2:47 PM, "Nils Leideck" wrote:
>Hi Anant,
>
>A. simplest escalation notification:
>
>Edit Kernel/Config/GenericAgent.pm
>
>B. complex escalation notification:
>
Hi Anant,
A. simplest escalation notification:
Edit Kernel/Config/GenericAgent.pm
B. complex escalation notification:
1. create a new generic agent searching for escalated tickets and define some
kind of marker for the found tickets
2. send event based notifications to defined recipients based
Hi Ugo,
Thank you for your reply. I've not been able to get the notifications for
even the agents (I'm both owner and responsible for a few tickets which
show as escalated) associated with a ticket.
Could you point me to the thread in the archives? I've searched (both on
Google and specifically t
Le 2011-09-21 04:10, Anant Jain a écrit :
Hi,
I noticed this Notification in the "Agent Notification" screen of the
admin. Can someone help in using this?
The end goal is that I (OTRS manager/admin) should receive an e-mail
notification for any ticket escalation due to non action/updation by the
Hi,
I noticed this Notification in the "Agent Notification" screen of the
admin. Can someone help in using this?
The end goal is that I (OTRS manager/admin) should receive an e-mail
notification for any ticket escalation due to non action/updation by the
agents.
Thanks,
AJ
_
