Maybe this can help:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQCategoryID
=25ItemID=246
Thank you, Richard. That was exactly what I was looking for. I didn't know I
had to enable the agents for the stats. Now it works perfectly.
Another question arises, though. How do I change the
Hi.
I'm having trouble with the statistics module. My supervisor would like a daily
report showing each agent and how many tickets he/she has closed. The
supervisor would also like to be able to specify longer periods of time for the
report, like a month or three months.
Is this possible?
Lars Jørgensen wrote:
I'm having trouble with the statistics module. My supervisor would like a daily
report showing each agent and how many tickets he/she has closed. The
supervisor would also like to be able to specify longer periods of time for the
report, like a month or three months.
I'm having trouble with the statistics module. My supervisor would
like a daily report showing each agent and how many tickets he/she has
closed. The supervisor would also like to be able to specify longer
periods of time for the report, like a month or three months.
Maybe this can help:
