once you login, some data about what you do is temporarily stored until you
logout. the data is stored in the sessions table and you can see all active
sessions in admin interface, sessions module. if a user doesn't interact
with otrs for a configurable amount of time his session expires, all
sessi
On Sat, Sep 28, 2013 at 6:22 AM, Bogdan Iosif wrote:
> you need to monitor apache's access log or [temporarily] configure
> convenient timeouts for agent sessions and then monitor otrs db's sessions
> table. first choice is likely more suitable.
>
Thanks Bogdan for the quick reply. I am not sure
you need to monitor apache's access log or [temporarily] configure
convenient timeouts for agent sessions and then monitor otrs db's sessions
table. first choice is likely more suitable.
On Sep 28, 2013 3:46 AM, "Kaushal Shriyan" wrote:
>
>
>
> On Tue, Sep 24, 2013 at 8:59 PM, Kaushal Shriyan >
On Tue, Sep 24, 2013 at 8:59 PM, Kaushal Shriyan
wrote:
> Hi,
>
> Is there a way to check if otrs ticketing dashboard is being used by
> Agents at a specific moment of time period for example around 11:00 pm in
> the night?
>
> I am using select count(*) from ticket in mysql database to see for an
Hi,
Is there a way to check if otrs ticketing dashboard is being used by Agents
at a specific moment of time period for example around 11:00 pm in the
night?
I am using select count(*) from ticket in mysql database to see for any new
tickets or web server access logs /var/log/httpd/access_log
Pl
