Dear Colleagues,
I am a new user of the OTRS and i am really finding problems working out with
the Auto Response feature. I want customer users to automatically receive a
mail from me via the auto response as soon as they send a new ticket. But this
is not working even when i follow the hand bo
As you might have noticed, you are experiencing issues with your smtp server
configuration. The otrs version you are using only supports "plain" smtp, so
no ssl. Please check your settings.
Kind regards,
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl
On Apr
hi,
i have installed OTRS on Debian, its working fine
sending & receiving the tickets,
i have set a auto responder for new tickets in the queue,
the problem is the sender of the ticket never receive the auto response,
system log shows the following errors:
OTRS-PM3-10[15211]: [Notice][Kernel::Sy
-- Forwarded message --
From: Amanpreet Singh
Date: Thu, Apr 30, 2009 at 5:43 PM
Subject: auto response not working
To: otrs@otrs.org
hi,
i have installed OTRS on Debian, its working fine
sending & receiving the tickets,
i have set a auto responder for new tickets in the queue,
Nils
Breunese (Lemonbit)
Sent: Wednesday, February 28, 2007 6:13 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] auto-response not working
Deepak Chopra wrote:
> I've installed otrs 2.1.3 on Redhat Enterprise Linux 4 everything
> is working fine but when ever
Deepak Chopra wrote:
I’ve installed otrs 2.1.3 on Redhat Enterprise Linux 4 everything
is working fine but when ever any ticket generates in OTRS
System, the auto-reply doesn’t send the details to the customers
and I’m getting the following error message :
Wed Feb 28 17:20:03 2007
no
Hello all,
I've installed otrs 2.1.3 on Redhat Enterprise Linux 4 everything is working
fine but when ever any ticket generates in OTRS System, the auto-reply
doesn't send the details to the customers and I'm getting the following
error message :
Wed Feb 28 17:20:03 2007
notice
OTRS-PM
