Re: [otrs] Automatically assigning people to a queue by their mail address domain

Hi, I have no answer about your question, sorry. but I would just mention a thing : I think it's a bad idea to implement an automatic "queue affecting system" based on source domains like you want to do. Imagine this simple case : - Customer 1 from Company A with email [EMAIL PROTECTED] send

[otrs] Automatically assigning people to a queue by their mail address domain

Hi, According to the OTRS doc (http://doc.otrs.org/2.2/en/html/x846.html#adminarea-customer-user-groups), you have to manually assign customers to a group (and therefor to a queue), or use the CustomerAlwaysGroup option to assign every new customer to a single group. My problem is that I have