Hi Nils,
> See chapter 7.2 'Receiving emails' for the different ways to setup
> OTRS to receive emails. Are you using PostMasterPOP3.pl now (7.2.1)?
> You may need to switch to the method outlined in section 7.2.3 and
> setup fetchmail to retrieve the emails and have them processed by
> procmail.
Lars Jørgensen wrote:
I suggest setting up procmail in front of OTRS. You can use that to
determine whether mail should be accepted by OTRS or use an
autoresponder and keep the ticket from entering OTRS at all. Google
around for more info on procmail filtering and setting up an
autoresponder.
Hi Nils,
> I suggest setting up procmail in front of OTRS. You can use that to
> determine whether mail should be accepted by OTRS or use an
> autoresponder and keep the ticket from entering OTRS at all. Google
> around for more info on procmail filtering and setting up an
> autoresponder.
OTRS i
Lars Jørgensen wrote:
We're setting up a system to exclusively deal with mails coming from
some web forms. If people try to mail OTRS directly, we want to
reject that ticket and send them a reply to please use the forms
instead of mailing directly.
I can use a postmaster filter to direct these
Guten Tag Lars Jørgensen,
am Freitag, 23. Mai 2008 um 11:17 schrieben Sie:
LJ> Is there a smarter way of doing this?
Unfortunately, no.
See: http://bugs.otrs.org/show_bug.cgi?id$78
You can try to reopen the bugreport...
--
Mit freundlichen Grüßen
André Bauer
[EMAIL PROTECTED]
System:
Ubunt
Guten Tag Lars Jørgensen,
am Freitag, 23. Mai 2008 um 11:17 schrieben Sie:
LJ> Is there a smarter way of doing this?
Unfortunately, no.
See: http://bugs.otrs.org/show_bug.cgi?id$78
You can try to reopen the bugreport...
--
Mit freundlichen Grüßen
André Bauer
[EMAIL PROTECTED]
System:
Ubunt
Hi,
We're setting up a system to exclusively deal with mails coming from some web
forms. If people try to mail OTRS directly, we want to reject that ticket and
send them a reply to please use the forms instead of mailing directly.
I can use a postmaster filter to direct these mails to a specifi
