I tried it myself too: but with no success like you :(
So it seems we can only add a note to multiple email with Bulk Actions, not to
reply them ...
Krisz
> Thanks for the reply.
> I tested this by sending about 10 emails to my queue from an external
> account and when I logged into OTRS I cou
Hi Krisz
Thanks for the reply.
I tested this by sending about 10 emails to my queue from an external
account and when I logged into OTRS I could see the tickets I sent in
the queue. I then selected those specific tickets, went to bulk action
and put in the subject, text and set the note-type
On the "Ticket Bulk Action" page, there's a "Note type:" parameter
whichhasa"note-external"value ... (At least in
otrs-2.4.4-win-installer-2.0.4.exe, which I am experimenting with :) )
Hoping you have meant this feature ...
Greets
Krisz
> Hi
>
> I was wondering if t
Hi
I was wondering if there is a way of sending a bulk email to
specifically selected tickets? We are planning create a new queue that
is a beta request for software. However there will be people we do not
wish to participate so we will select them and send a bulk email telling
them that th
