> So basically if the ticket is locked and someone owns it then it will
> never
> escalate? This is rough because sometimes an agent will claim a ticket and
> may not address the ticket till far after the escalation time. But since
> there's an owner the ticket remains stale with no escalation?
Th
hanks
marshall
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Robert Kehl
Sent: Thursday, July 29, 2004 10:38 AM
To: [EMAIL PROTECTED]
Subject: RE: [otrs] Can't Access AdminArea
> Thanks a lot man. I finally figured it out. I realized that the admin
>
> Thanks a lot man. I finally figured it out. I realized that the admin
> groups valid_id was set on 2 not 1.
> Once I changed this I recieved the Admin
> access
> back again. I really appreciate all your help and the willingness you have
> to help.
You're welcome, glad to hear it's working again!
] Behalf Of
Robert Kehl
Sent: Thursday, July 29, 2004 9:46 AM
To: [EMAIL PROTECTED]
Subject: RE: [otrs] Can't Access AdminArea
> I haven't recieved any replies back from you since sending that bitmap of
> my
> groups table. Did you recieve the e-mail that was zipped and had the
> I haven't recieved any replies back from you since sending that bitmap of
> my
> groups table. Did you recieve the e-mail that was zipped and had the
> group.bmp inside?
I do not receive any zips due to the recent virii storms, sorry.
Additionally, please send such attachements to me via PM only
k?
thanks
marshall
-Original Message-
From: Marshall28 [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 27, 2004 1:51 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Can't Access AdminArea
Here is the error I get when trying to add root as admin:
ticke
> Here is the error I get when trying to add root as admin:
> Message: Need Permission!
Ouch.
> I'm not sure if I renamed any groups. Could I find this out through
> phpmyadmin. If so what table do I look under and what groups should I
> verify
> are named correctly?
Have a look into groups and
what groups should I verify
are named correctly?
thanks
marshall
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Robert Kehl
Sent: Tuesday, July 27, 2004 1:03 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Can't Access AdminArea
>
> It's logging to /opt/otrs/otrs.log. But there is no otrs.log file.
That's not possible, because OTRS needs to be able to log. It will
certainly yike if it can't.
Can it be that you've got this in Config.pm?
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
$Self->{LogModule::LogFile}
, 2004 12:03 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Can't Access AdminArea
> wouldn't it be the script "otrs.addUser2Group" in bin directory? If I add
> root to this group that might do it. What do you think?
I guess that won't do u
> wouldn't it be the script "otrs.addUser2Group" in bin directory? If I add
> root to this group that might do it. What do you think?
I guess that won't do until you find out what happened. Remember what you
(or some other admin?) did. Be sure to NOW have a backup of the db in its
momentary state
--
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Robert Kehl
Sent: Tuesday, July 27, 2004 11:08 AM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Can't Access AdminArea
> I don't see the AdminArea tab with the root account either. Doesn't look
>
> I don't see the AdminArea tab with the root account either. Doesn't look
> like root has access. Is there a way to modify the group rights somewhere
> else?
There is a otrs.addGroup in bin/, but: You'll first have to find out what
happened, my advice.
What was the last action you've taken befor
y 27, 2004 5:37 AM
To: [EMAIL PROTECTED]
Subject: Re: [otrs] Can't Access AdminArea
> Does anyone know what I might have done to loose access to the AdminArea
> tab
> in OTRS. I can't do any administrative functions and can only create
> tickets. How do I regain admin access?
> Does anyone know what I might have done to loose access to the AdminArea
> tab
> in OTRS. I can't do any administrative functions and can only create
> tickets. How do I regain admin access?
You're most probably no longer a member of the 'admin' group. Use the root
account to add your account to
Does anyone know what I might have done to loose access to the AdminArea tab
in OTRS. I can't do any administrative functions and can only create
tickets. How do I regain admin access?
thanks
marshall
___
OTRS mailing list: otrs - Webpage: http://otrs.o
16 matches
Mail list logo
