.sari...@gmail.com; User questions and discussions about OTRS.
Subject: Re: [otrs] Changing ticket default type to 'Incident'
Sarper,
Thanks for your reply. If I understand you correctly, you completely
remove the option for the customer to select a ticket type.
Unfortunately, we don&#x
Date: 10/29/2009 06:52 AM
Subj
As far as i know you can change the types to temporarily invalid or remove
the type from the customer screen from system management ticket core..
My choice was to remove it from the customer screen totaly..
On Thu, Oct 29, 2009 at 11:34 AM, wrote:
>
> Hello to all,
>
> We have defined several
Hello to all,
We have defined several basic ticket types, and wish to have all tickets be
created as Type::Incident by default. I know this can be manually
selected when a ticket is created through the web interface, but where do
we change the default option from ' - ' to 'Incident'?
I'm assum
