On Mon, Nov 08, 2010 at 09:27:32AM +0100, Shawn Beasley wrote:
> This is a default privacy feature. If you use the web portal, it
> might be that you do not want your agents to accidentally write internal
> information in a note viewable per web interface by the customer. Just
> as an info to you.
Hi Jos,
On Nov 5, 2010, at 21:06 , Jos Vos wrote:
> What is the reason that you can only select "note-internal" in the
> close ticket window and not "note-external"? Or is this a bug?
This is a default privacy feature. If you use the web portal, it might be that
you do not want your agents to
On Fri, Nov 05, 2010 at 09:10:29PM +0100, Marco Vannini wrote:
> you can enable it in the variuos Frontend::Agent::Ticket::Viewxxx in
> SysConfig
Works, thanks!
--
--Jos Vos
--X/OS Experts in Open Systems BV | Phone: +31 20 6938364
--Amsterdam, The Netherlands| Fax:
you can enable it in the variuos Frontend::Agent::Ticket::Viewxxx in
SysConfig
MV
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Hi,
What is the reason that you can only select "note-internal" in the
close ticket window and not "note-external"? Or is this a bug?
I understand you normally want to close a ticket with a reply, but
in some cases we do want to work only web-based and still leave a
note for the customer when cl
Admin->GenericAgent, there you could just tag, move, close or remove
entirely.
MV
On Fri, Aug 14, 2009 at 4:22 PM, Rodrigo Correa wrote:
> Hello,
> I have a queue in my OTRS that has a lot of ticket's open. I need to
> "remove" in a more quick and easy, you can remove directly from the
> databas
Hello,
I have a queue in my OTRS that has a lot of ticket's open. I need to "remove"
in a more quick and easy, you can remove directly from the database?
Currently I access the queue, marking all the ticket and run an action
(Bulk-Action) to remove them from my queue (Next ticket state>>> Rem
Hello all.
I have problem with OTRS 2.0.4.
If I want close any ticket I obtain only this error message in web
browser:
Software error:
Wide character in syswrite at /usr/local/share/perl/5.8.4/Net/Cmd.pm
line 436.
For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving
> > > How can the pending date be set by default to 10 days or more ?
> > I think this can be done via the queue setting
>
> I did not read any thing about that in queue setting. I found only
> "Unlock timeout" and "Escalation time" settings.
Finally, I found. It can be configured in
Ticket::Fro
> You can do this via "SysConfig" in the administration interface
> Search for or browse to
> Frontend::Agent::Ticket::ViewCompose
> there you woll find the item
> "Ticket::DefaultNextComposeType"
> where you can set the status
That's working. Thanks.
> > How can the pending date be set by defaul
Good Morning,
On 11/9/05, Eric Boudrand <[EMAIL PROTECTED]> wrote:
> I would like to change default settings in agent response interface.
> How can "Next ticket state" be set by default to something else than
> "Open" (for example "Pending auto close") ?
You can do this via "SysConfig" in the admin
Hi,
I would like to change default settings in agent response interface.
How can "Next ticket state" be set by default to something else than
"Open" (for example "Pending auto close") ?
How can the pending date be set by default to 10 days or more ?
I want to send an automated email when the tic
Hi Lars,
On Wed, Sep 17, 2003 at 06:02:27PM +0200, Lars Monsees wrote:
> how can I achieve that otrs shows me my locked tickets instead of the
> queue-view after I close a ticket?
> I checked the modules but couldn´t find it.
It's not configurable in OTRS 1.1. In OTRS 1.2 you will get the latest
Hello,
how can I achieve that otrs shows me my locked tickets instead of the queue-view after
I close a ticket?
I checked the modules but couldn´t find it.
Lars
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