>you need to assign standard responses to the Queues first.
>This can be done in the admin area, second row "Queues & Responses".
Thanks.
I realized that with a little help from the forum (
http://forums.otrs.org/viewtopic.php?f=61&t=4525&p=18682&sid=2f12ad86a15987bb03a9fe1288329ee8#p18682
)
Hi,
On 19.04.2010, at 10:03, Jan Johansson wrote:
> I am a new user to OTRS (2.4.7 running on Ubuntu Server), and I have hit a
> snag.
> Mail seem to work, Notification goes out, incomin gtickets are pulled by
> Postmaster into my queue.
> When I open a ticket, I see that it was sent by
> "fir
Hello!
I am a new user to OTRS (2.4.7 running on Ubuntu Server), and I have hit a snag.
Mail seem to work, Notification goes out, incomin gtickets are pulled by
Postmaster into my queue.
When I open a ticket, I see that it was sent by
"firstname.lastn...@domain.com", just as I expect.
But, I ca
