Re: [otrs] Compose new Ticket as Agent

Hi, Hi, In my version of OTRS i needed a way for agent to create simple ticket (without email or phone) so i patched OTRS to do that by copying what is done for phone ticket and adding a new icon in the top bar. I don't know if it's the best way to do that but this is what i've done... It

Re: [otrs] Compose new Ticket as Agent

Hi, In my version of OTRS i needed a way for agent to create simple ticket (without email or phone) so i patched OTRS to do that by copying what is done for phone ticket and adding a new icon in the top bar. I don't know if it's the best way to do that but this is what i've done... 2008/3/13, Gl

Re: [otrs] Compose new Ticket as Agent

Hi Achim, Hello I have got a little problem. When I am logged in as an agent to OTRS. There is only the possibility to compose new phone or email tickets. Is there a possibility to compose “customer” tickets w/o the email / phone status? Please elaborate your quetion a little. What would

[otrs] Compose new Ticket as Agent

Hello I have got a little problem. When I am logged in as an agent to OTRS. There is only the possibility to compose new phone or email tickets. Is there a possibility to compose "customer" tickets w/o the email / phone status? Regards Achim ___ OT