Some fields can be disabled within SysConfig. See TicketPhone and/or
TicketEmail for those configuration (Agent and/or Customer). Any fields
Sysconfig doesn't address, you'll need to remove from the
Kernel/Output/Standard/(appropriatenamed).dtl
Note you *must* have a few fields, including but not
I see all of the tickets are formed a certain way. I would like to
create a ticket with the following fields and thats all.
How do I start with a black ticket page.
I know how to add Dynamic fields already.
Rob
Kind Regards,
Rob Lange
Business Solutions Manager
Business Solutions Uni
