seems fine.
Thanks for all your help.
Rebekah
---Original Message-
From: Alexander Scholler [mailto:[EMAIL PROTECTED]
Sent: Wednesday, February 28, 2007 1:45 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Custom CustomerUser Data affecting New Ticket Form
Reb
Rebekah Hayes schrieb:
> Here's what I did - I added fields to the existing customer_user database
> but did not remove first_name, last_name, etc. as they aren't valid
> customer information for our company. Therefore I've added hotel, city,
> etc. What's happening is when I search for a custom
error for each value in the from
field.
Thanks so much!
-Original Message-
From: Alexander Scholler [mailto:[EMAIL PROTECTED]
Sent: Wednesday, February 28, 2007 12:21 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Custom CustomerUser Data affecting New Ticket For
Hi,
it's difficult helping you without testing your scenario...
Rebekah Hayes schrieb:
> I’ve altered the customer_user table to reflect our customer base. I
> added hotel, city, state, etc. I also changed the map in Config.pm to
> use these fields to search and reference customers.
>
>
>
I've altered the customer_user table to reflect our customer base. I added
hotel, city, state, etc. I also changed the map in Config.pm to use these
fields to search and reference customers.
# customer uniq id
CustomerKey => 'login',
# customer #
CustomerID
