On Wed, 6 Oct 2004, Tyler Hepworth wrote:
I have seen many inquiries in the list archives regarding customer
notifications when a Note is added to a ticket. I too have this
requirement. I suspect that the module that needs to be modified is
AgentNote.pm . Has anyone been able to successfully pat
>
> Hello,
>
> I have seen many inquiries in the list archives regarding customer
> notifications when a Note is added to a ticket. I too have this
> requirement. I suspect that the module that needs to be modified is
> AgentNote.pm . Has anyone been able to successfully patch the system to d
Title: Customer Note Notifications
Hello,
I have seen many inquiries in the list archives regarding customer notifications when a Note is added to a ticket. I too have this requirement. I suspect that the module that needs to be modified is AgentNote.pm . Has anyone been able to successfu