Re: [otrs] Customer Note Notifications

2004-10-06 Thread Peter Beckman
On Wed, 6 Oct 2004, Tyler Hepworth wrote: I have seen many inquiries in the list archives regarding customer notifications when a Note is added to a ticket. I too have this requirement. I suspect that the module that needs to be modified is AgentNote.pm . Has anyone been able to successfully pat

Re: [otrs] Customer Note Notifications

2004-10-06 Thread Tyler Hepworth
> > Hello, > > I have seen many inquiries in the list archives regarding customer > notifications when a Note is added to a ticket. I too have this > requirement. I suspect that the module that needs to be modified is > AgentNote.pm . Has anyone been able to successfully patch the system to d

[otrs] Customer Note Notifications

2004-10-05 Thread Watts, Ken
Title: Customer Note Notifications Hello, I have seen many inquiries in the list archives regarding customer notifications when a Note is added to a ticket.  I too have this requirement.  I suspect that the module that needs to be modified is AgentNote.pm .  Has anyone been able to successfu