= 'e-orgitanog' AND
>>>> sq.group_id IN (1, 1, 22, 23, 24, 25, 28, 29, 30, 34, 35, 36, 40, 41, 42,
>>>> 43, 44, 52, 53, 54, 7
>>>> 4, 88, 89, 90) LIMIT 1
>>>> -> ;
>>>> +--------+
>>>
>>> | 2 |
>>> +----+
>>> 1 row in set (0.00 sec)
>>>
>>>
>>> Seems that the same behaviour is the same for all the customer but they
>>> didn't reported to me before... :(
>>>
>>>
&
't reported to me before... :(
>>
>>
>>
>>
>>
>> 2014-02-12 10:16 GMT+01:00 Neeraj Kumar :
>>
>> Hi,
>>>
>>> Are you working with OTRS.
>>>
>>> -- Original Message --
>>> From: "Sujeev
>
>
>
>
>
> 2014-02-12 10:16 GMT+01:00 Neeraj Kumar :
>
> Hi,
>>
>> Are you working with OTRS.
>>
>> -- Original Message --
>> From: "Sujeeva Tissaarachchi"
>> To: "User questions and discussions about OTRS."
RS.
>
> -- Original Message --
> From: "Sujeeva Tissaarachchi"
> To: "User questions and discussions about OTRS."
> Sent: 12-02-2014 12:16:26
> Subject: Re: [otrs] Customer reporting issue on myticket view
>
>
> I would like to ask it in this way.
Hi,
Are you working with OTRS.
-- Original Message --
From: "Sujeeva Tissaarachchi"
To: "User questions and discussions about OTRS."
Sent: 12-02-2014 12:16:26
Subject: Re: [otrs] Customer reporting issue on myticket view
I would like to ask it in this way. How
Hi Sujeeva,
if the agent press the person icon on the upper left corner access the
index.pl?Action=AgentTicketLockedView that show him just his tickets (if he
has at least 1 locked)
about my case, instead, I activated sql logging on mysql and seems
something strange for me. Those are the 2 main
I would like to ask it in this way. How to filter the ticket visibility in
agent level. For example, Agent "A" should be able to see only the tickets
assigned to him. Not all the tickets in his group's queue
Best Regards,
Sujeeva Tissaarachchi
On Tuesday, 11 February 2014 11:19 PM, Marco
ok, I did some test.
bssdev (the company) has 160 user.
User marco is associated to bssdev and sees 52 open tickets (in both views)
If I change the customer_id for marco from bssdev to a not existant,
framework shows me just 2 tickets for "my" (that is it right, are his
tickets) and "request new ti
> isn't this a site where to ask if anyone had similar problem and or
having found solutions?
Sure, but also, we can't be sure that we've found something that
specifically matches your experience.
For instance, if there is a one-to-one unique relationship with
CustomerUserID (login) and Customer
Hi Gerald, Sorry, you are right.
mainly: Inability to see a different list between "My Tickets" and "Company
Tickets"
All the ticket he saw in my ticket are indeed ticket related at his company
in any case
About the other:
What doesn't work? the filter on the client ticket
What is expected? to h
What tickets can the customer see that are not his tickets? Is the customer
able to see ALL tickets in the system? Certain random tickets that don't
belong to him? Inability to see a different list between "My Tickets" and
"Company Tickets"?
This is hard to troubleshoot as stated in your request.
Hi there,
It's a long time that we didn't see. I hope that everyone and everything
are OK :)
Coming at the problem.
A "customer" is reporting that accessing at his web interface he is not
able to filter his tickets
(Action=CustomerTicketOverview;Subaction=MyTickets). I tested his account
and it s
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