s.org] On Behalf Of Bogdan
Iosif
Sent: lunes, 03 de febrero de 2014 8:54
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Effective time resolution ticket.
It's possible out of the box. You just need to define the calendar associated
with your queues accordingly. I don
It's possible out of the box. You just need to define the calendar
associated with your queues accordingly. I don't know for sure if you need
to enable the jobs that send escalation notifications in order to have the
required data (this is done by enabling some code in a Perl file named
something l
Hi,
I'm trying to find out if it is possible to get a report on ticket resolution
time given a schedule of 8x5.
This is very important for SLA with other companies.
Can you help me?
Best Regards.
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