Hi Phil,
On Tue, Sep 10, 2002 at 12:04:23PM +0100, Phil Davis wrote:
> In trying to use OTRS in real life we are finding it a bit
> cumbersome to allocate tickets to agents and inform them.
> The problem is not everyone is logged into OTRS all the time
> so under our old system we used to email s
In trying to use OTRS in real life we are finding it a bit
cumbersome to allocate tickets to agents and inform them.
The problem is not everyone is logged into OTRS all the time
so under our old system we used to email support requests to the person
who could best solve them.
Under OTRS we can s
