Hi Sheryl,
On Wed, May 28, 2003 at 08:05:54PM -0400, Sheryl Coe wrote:
> > > I need to know if there
> >> is some possibility to configure OTRS so customers can actually look
> >> at issues not owned by themselves.
>
> Can you hard code a default (overridable) cc to an email addr ( mailing
> lis
> I need to know if there
> is some possibility to configure OTRS so customers can actually look
> at issues not owned by themselves.
Can you hard code a default (overridable) cc to an email addr ( mailing
list archive)?
We're new OTRS users. I just cc messages that I think are particularly
u
Hi Alex,
On Fri, May 23, 2003 at 11:14:06AM +0200, Alex Suzuki wrote:
> I am evaluating OTRS for a company helpdesk, I need to know if there
> is some possibility to configure OTRS so customers can actually look
> at issues not owned by themselves. The idea would be that a customer
Each customer
