Re: [otrs] Feature question

Le 2011-07-29 03:14, Michiel Beijen a écrit : Yes, absolutely. Or, even better, a notification triggered by the TicketFreeTimeUpdate1 event? Ugo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.ot

Re: [otrs] Feature question

Yes, absolutely. On Thu, Jul 28, 2011 at 20:47, Ugo Bellavance wrote: > Le 2011-07-28 12:15, Ugo Bellavance a écrit : >> >> Le 2011-07-28 10:55, Michiel Beijen a écrit : > - Have a "target date" assigned manually by an agent for solution for a ticket >>> >>> You could use a free time fi

Re: [otrs] Feature question

Le 2011-07-28 12:15, Ugo Bellavance a écrit : Le 2011-07-28 10:55, Michiel Beijen a écrit : - Have a "target date" assigned manually by an agent for solution for a ticket You could use a free time field for that. Could we build a response template that would include this, using ""? Than

Re: [otrs] Feature question

Le 2011-07-28 10:55, Michiel Beijen a écrit : Hi Ugo, On Thu, Jul 28, 2011 at 15:58, Ugo Bellavance wrote: - Have a response time associated to a priority Only if you also select a different SLA. (this can be automated though, just did that for a customer). So I guess that if we don't use

Re: [otrs] Feature question

Hi Ugo, On Thu, Jul 28, 2011 at 15:58, Ugo Bellavance wrote: > - Have a response time associated to a priority Only if you also select a different SLA. (this can be automated though, just did that for a customer). > - Have a "target date" assigned manually by an agent for solution for a ticket

[otrs] Feature question

Hi, We are using OTRS (about to switch to 3.0) and we are wondering if OTRS is already able to fit those needs: - Have a response time associated to a priority - Have a "target date" assigned manually by an agent for solution for a ticket With this info, would it be possible to have a report for

RE: [otrs] Feature Question

Do you use mysql 5? Regards, Peter Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Damian Williams Verzonden: maandag 11 februari 2008 17:09 Aan: 'User questions and discussions about OTRS.org' Onderwerp: RE: [otrs] Feature Question Thanks for that Probl

RE: [otrs] Feature Question

Onderwerp: Re: [otrs] Feature Question Damian Williams wrote: > Problem is that the Generic Agent appears to run tasks at specific > times rather than in bands of time. You could run the jobs when the shifts change. Any tickets left from the afternoon shift could be re-assigned to the e

Re: [otrs] Feature Question

Damian Williams wrote: Problem is that the Generic Agent appears to run tasks at specific times rather than in bands of time. You could run the jobs when the shifts change. Any tickets left from the afternoon shift could be re-assigned to the evening staff at a particular time for instanc

RE: [otrs] Feature Question

er of the ticket to a specific person depending on what time of day it was? Damian From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peter van Beugen Sent: 11 February 2008 11:23 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Feature Question I think

RE: [otrs] Feature Question

] Namens Damian Williams Verzonden: zondag 10 februari 2008 23:55 Aan: otrs@otrs.org Onderwerp: [otrs] Feature Question Hi Everyone Sorry to lower the tone and ask a really simple question but I have looked for the answer and can't find it. I want a ticket system that will allow

Re: [otrs] Feature Question

Damian Williams wrote: Sorry to lower the tone and ask a really simple question but I have looked for the answer and can’t find it. I want a ticket system that will allow me to allocate new tickets to different staff members based on a timetable (so Monday morning it goes to Staff1, after

[otrs] Feature Question

Hi Everyone Sorry to lower the tone and ask a really simple question but I have looked for the answer and can't find it. I want a ticket system that will allow me to allocate new tickets to different staff members based on a timetable (so Monday morning it goes to Staff1, afternoon to

[otrs] Feature question

Hello, We have a beta of the OTRS software running, and someone has asked if we can create a customer data file in the program. IE; Customer XYZ- System overview- Site information contract dates etc. It is more than just a few lines, and in some cases as much as 2 or 3 pages of text. Is there

[otrs] Feature question

Hi all, Is it possible to search for any ticket who have been closed in a laps of time? Another question: Is is possible to see all tickets locked on a given user ? -- * Florent GUILIANI - Développement Système* 41, avenue Jean Jaurès - 67100 STRASBOURG /Tel :/ 03.88