Hi all,
may I mention this neat blog post
http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/
which starts with this paragraph:
One of those situations – you’ve sent an email to a customer, put the ticket
to “pending reminder” and promptly
:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Wednesday, December 29, 2010 9:17 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Filtering out of office reply's
Probably should have appended a * or something to match "anything after that"
On Wed, Dec
ect: [otrs] Filtering out of office reply's
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Probably should have appended a * or something to match "anything after
that"
On Wed, Dec 29, 2010 at 12:16 PM, Gerald Young wrote:
> Postmaster filter Match Subject "Out of Office" Set X-OTRS-Ignore "Yes"?
>
> On Wed, Dec 29, 2010 at 12:07 PM, Mikola Rose wrote:
>
>> Heya group,
>>
>>
>>
>> One
Postmaster filter Match Subject "Out of Office" Set X-OTRS-Ignore "Yes"?
On Wed, Dec 29, 2010 at 12:07 PM, Mikola Rose wrote:
> Heya group,
>
>
>
> One thing I ran into over the holidays is the number of vacation alerts
> that come in. Is there a way to filter out of office alerts from clients
Heya group,
One thing I ran into over the holidays is the number of vacation alerts that
come in. Is there a way to filter out of office alerts from clients that are
not a direct response to a ticket?
Mik
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