Hello.
My organization is evaluating otrs 2.0.4 for our IT department, among
other things. We've got things working pretty well, but there seems to
be a problem where line breaks are being dropped in replies, so the case
notes become quite difficult to follow.
For example, what started out
ecker
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> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Ian J Maude
> Sent: Monday, May 24, 2004 4:25 PM
> To:
Markus Ruecker wrote:
Hi Ian,
This feature is already implemented in the actual CVS version and will be
part of the next official release...
So, with this feature enabled, you can see how many and which agent
(customer) is logged in.
Many thanks Markus, good to know. I will update from cvs for
Hi Ian,
This feature is already implemented in the actual CVS version and will be
part of the next official release...
So, with this feature enabled, you can see how many and which agent
(customer) is logged in.
Regards,
Markus Ruecker
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((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61
Scott Millard wrote:
Ian,
under the admin area, misc section (far right) goto "Session Management". That should
show you how many, you'll have to scroll through the information there to determine who.
Thanks Scott,
It would be nice if a simple list could be seen on logging in. However,
the i
Ian,
under the admin area, misc section (far right) goto "Session Management". That should
show you how many, you'll have to scroll through the information there to determine
who.
>>> [EMAIL PROTECTED] 5/24/2004 9:34:32 AM >>>
Hi all,
Just joined the group and setting up otrs for testing. I ca
Hi all,
Just joined the group and setting up otrs for testing. I cannot find
what I want in the docs (it's probably there of course ;-))
As the admin user, can I see which agents are logged in easily?
Ian
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