On Tue, 2 Nov 2004 15:20:29 -, Varsani, Rajendrakumar (PSD)
<[EMAIL PROTECTED]> wrote:
> Hi Folks,
>
> On our system, once the pending time for a ticket is reached, OTRS keeps
> reminding the Ticket Agent by emailing him of the fact that a ticket has
> reached its reminder time.
>
> Every tw
Hi Folks,
On our system, once the pending time for a ticket is reached, OTRS keeps
reminding the Ticket Agent by emailing him of the fact that a ticket has
reached its reminder time.
Every two hours!!
How do I change this to just the once, or per week? Or failing that, less
preferably, how do I
