Anyone?
On Fri, Apr 16, 2010 at 9:53 AM, ml ml mliebher...@googlemail.com wrote:
Hello List,
we use the default OTRS Ticket syntax. However, we run into problems
when communicating with other OTRS systems. How can i change my Ticket
Sytax savly without breakting the whole system? :-)
ml ml wrote :
Anyone?
On Fri, Apr 16, 2010 at 9:53 AM, ml ml mliebher...@googlemail.com wrote:
Hello List,
we use the default OTRS Ticket syntax. However, we run into problems
when communicating with other OTRS systems. How can i change my Ticket
Sytax savly without breakting the whole
Can i change my systemid in a working and running OTRS System or will
this break something?
If i get it right, the systemid (by default 10) can be changed. But if
i communicate with a other otrs system, then its very likly, that it
will have the same systemid. Is there no way to set my own prefix
Actually, you can use the TicketHook for this. By default, this is
Ticket#, but you can also change this to be ML# or something specific
to your company. Even if the SystemID is the same as another
company's; if the Ticket Hook is different you will not have
difficulties.
Of course, when people
Hello List,
we use the default OTRS Ticket syntax. However, we run into problems
when communicating with other OTRS systems. How can i change my Ticket
Sytax savly without breakting the whole system? :-)
Cheers,
Mario
-
OTRS
