Re: [otrs] How to get the note -external updates mails to customer.

Hi Marco, thanks for your response. i have done this successfully. regards, Ramana On 03/18/2010 09:31 PM, Marco Vannini wrote: > notification event, event=article create, article type=note-external > > isn't it ? > > > - >

Re: [otrs] How to get the note -external updates mails to customer.

notification event, event=article create, article type=note-external isn't it ? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/list

[otrs] How to get the note -external updates mails to customer.

Hi Every one. Customer is not getting the note-external updates kindly help any one How to get the note -external updates mails to customer. I am using OTRS 2.4.7 in fedora 11. Regards, Ramana - OTRS mailing list: otrs - Webp