Re: [otrs] How to re-open closed tickets

You have to enable the feature that allows you to change the state of tickets in various windows, such as the note window. In sysconfig: - navigate to: Frontend::Agent::Ticket::ViewNote - look for the item, Ticket::Frontend::AgentTicketNote###State - set it to *Yes* Now, go to the close

[otrs] How to re-open closed tickets

Hi Guys, I need to know How to re-open closed tickets. Any idea? Regards, Armando - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: