Re: [otrs] Howto receive email notifications?

2007-07-01 Thread Gabriele D'Andrea
Lopes" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Saturday, June 30, 2007 11:45 AM Subject: Re: [otrs] Howto receive email notifications? -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Nils Breunese (Lemonbit) wrote: Rui Lopes wrot

Re: [otrs] Howto receive email notifications?

2007-06-30 Thread Nils Breunese (Lemonbit)
Rui Lopes wrote: I have to hope, cause I don't known how to fix it myself :-( I found a bug report similar to mine yesterday. Its at: http://bugs.otrs.org/show_bug.cgi?id=977 I hope it'll be fixed soonish :-) If you don't know how to fix it yourself, you don't have to hope, but you hav

Re: [otrs] Howto receive email notifications?

2007-06-30 Thread Rui Lopes
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Nils Breunese (Lemonbit) wrote: > Rui Lopes wrote: > >> Gabriele D'Andrea wrote: >>> Well, have you tried removing the ' ? >> >> The '' does not matter, what matters is that inside the >> group_customer_user.user_id column you only have strings (eg: >

Re: [otrs] Howto receive email notifications?

2007-06-30 Thread Nils Breunese (Lemonbit)
Rui Lopes wrote: Gabriele D'Andrea wrote: Well, have you tried removing the ' ? The '' does not matter, what matters is that inside the group_customer_user.user_id column you only have strings (eg: [EMAIL PROTECTED]) and not numbers (eg: 2), which leads me thinking that the whole SQL statemen

Re: [otrs] Howto receive email notifications?

2007-06-30 Thread Rui Lopes
s, Rui Lopes > > - Original Message - From: "Rui Lopes" <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS.org" > Sent: Friday, June 29, 2007 8:03 PM > Subject: Re: [otrs] Howto receive email notifications? > > > Hello

Re: [otrs] Howto receive email notifications?

2007-06-29 Thread Gabriele D'Andrea
Well, have you tried removing the ' ? - Original Message - From: "Rui Lopes" <[EMAIL PROTECTED]> To: "User questions and discussions about OTRS.org" Sent: Friday, June 29, 2007 8:03 PM Subject: Re: [otrs] Howto receive email notifications? -BEG

Re: [otrs] Howto receive email notifications?

2007-06-29 Thread Rui Lopes
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hello, Rui Lopes wrote: > I'm installing OTRS for the first time (using 2.2.0rc1), and so far its > been a nice experience! > > I have a question, though... How can I receive notifications (an email) > when a ticket (either by email, or custumer.pl)

Re: [otrs] Howto receive email notifications?

2007-06-29 Thread Gabriele D'Andrea
TRS.org" Sent: Friday, June 29, 2007 5:40 PM Subject: Re: [otrs] Howto receive email notifications? -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Gabriele, Gabriele D'Andrea wrote: notifications only works for the selected queues, so you sholud also select 1 or more queue from the

Re: [otrs] Howto receive email notifications?

2007-06-29 Thread Rui Lopes
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Gabriele, Gabriele D'Andrea wrote: > notifications only works for the selected queues, so you sholud also > select 1 or more queue from the MyQueues box Ah... thank you! I didn't notice I could select the queues, I thought I would receive notific

Re: [otrs] Howto receive email notifications?

2007-06-29 Thread Gabriele D'Andrea
Hi Rui, notifications only works for the selected queues, so you sholud also select 1 or more queue from the MyQueues box Gabriele - Original Message - From: "Rui Lopes" <[EMAIL PROTECTED]> To: Sent: Friday, June 29, 2007 5:08 PM Subject: [otrs] Howto receive ema

[otrs] Howto receive email notifications?

2007-06-29 Thread Rui Lopes
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, I'm installing OTRS for the first time (using 2.2.0rc1), and so far its been a nice experience! I have a question, though... How can I receive notifications (an email) when a ticket (either by email, or custumer.pl) is created or when a customer