Re: [otrs] I can't close tickets

2011-08-08 Thread Shawn Beasley
Hi, On Aug 9, 2011, at 7:29 , Marat Rabidinov wrote: > Thank you. > Which settings? Have you not set these in your Config.pm? These should go in the script that I mentioned. $ENV{NLS_DATE_FORMAT} = '; $ENV{NLS_LANG} = ''; ///shawn -

Re: [otrs] I can't close tickets

2011-08-08 Thread Marat Rabidinov
Thank you. Which settings? I have found out this lines: # enable this if you use oracle #use DBD::Oracle (); #use Kernel::System::DB::oracle; And the problem with closing tickets are not permanently, it appears sometimes. 09.08.2011 11:22, Shawn Beasley ?: Marat, I tip that you are usin

Re: [otrs] I can't close tickets

2011-08-08 Thread Shawn Beasley
Marat, I tip that you are using Oracle. You need to put your ENV setting for Oracle settings in $HOME/scripts/apache2-perl-startup.pl On Aug 9, 2011, at 7:18 , Marat Rabidinov wrote: > Traceback (28632): >Module: Kernel::System::Time::TimeStamp2SystemTime (v1.57) Line: 318 >Module: Ker

Re: [otrs] I can't close tickets

2011-08-08 Thread Marat Rabidinov
Log: Message: Invalid Date '09-AUG-11'! Traceback (28632): Module: Kernel::System::Time::TimeStamp2SystemTime (v1.57) Line: 318 Module: Kernel::System::Ticket::Article::ArticleGet (v1.274.2.2) Line: 1514 Module: Kernel::Modules::AgentTicketAttachment::Run (v1.32) Line: 59 Module:

Re: [otrs] I can't close tickets

2011-08-08 Thread Shawn Beasley
What does your otrs log say? On Aug 9, 2011, at 6:22 , Marat Rabidinov wrote: > I have a CentOS 5.5 i686. > Apache 2.2.3, perl 5.8.8, mod_perl 2.0.4-6, OTRS 3.0.9 > I have a problem which appears sometimes. I can't close a ticket. > I open a ticket, click a "Close" button and get a new window for

[otrs] I can't close tickets

2011-08-08 Thread Marat Rabidinov
Hi. I have a CentOS 5.5 i686. Apache 2.2.3, perl 5.8.8, mod_perl 2.0.4-6, OTRS 3.0.9 I have a problem which appears sometimes. I can't close a ticket. I open a ticket, click a "Close" button and get a new window for closing a ticket. But when I have filled a form and click button "Send", the wind