Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

2013-03-18 Thread Jignesh Kakka (jkakka)
AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Is OTRS Helpdesk ITIL Compliant? I would suggest for something like that you are going to need the paid expertise of OTRS to look at your existing system and work out the best way forward for you. If you have the requirement

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

2013-03-15 Thread David Boyes
> > Actually till now we were using OTRS 3.1.7 which is not ITIL compliant. Remember that ITIL is not a product, it's a description of a process for handling IT-related activities. There's no such thing as a ITIL-compliant product; there's just a product that makes it easier for you to implemen

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

2013-03-15 Thread Cyrille Bollu
would be the impact of adding this new package? Thanks, Jignesh -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Thursday, March 14, 2013 1:54 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Is OTRS Helpdesk

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

2013-03-14 Thread Steven Carr
nks, > Jignesh > -Original Message- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Steven Carr > Sent: Thursday, March 14, 2013 1:54 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Is OTRS Helpdesk ITIL Compliant? > >

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

2013-03-14 Thread Jignesh Kakka (jkakka)
: Thursday, March 14, 2013 1:54 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Is OTRS Helpdesk ITIL Compliant? On 13 March 2013 20:07, Alvaro Cordero wrote: > Hello, as per our research, it was certified but according to > information directly from Pink Elephant the certifi

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

2013-03-13 Thread Steven Carr
On 13 March 2013 20:07, Alvaro Cordero wrote: > Hello, as per our research, it was certified but according to information > directly from Pink Elephant the certification expired and from OTRS they > informed to us that there was no interest on renewing it. > > Check link below > > http://blog.kuhn

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

2013-03-13 Thread Alvaro Cordero
Hello, as per our research, it was certified but according to information directly from Pink Elephant the certification expired and from OTRS they informed to us that there was no interest on renewing it. Check link below http://blog.kuhn-kt.de/?p=357&cpage=1#comment-4285 Off course that doesn'

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

2013-03-13 Thread Leonardo Certuche
Hello, Take a look at this link: http://www.pinkelephant.com/Templates/PinkVERIFY.aspx?id=1702&terms=otrs there you'll find only *OTRS::ITSM 2.0* On 13 March 2013 06:53, Jignesh Kakka (jkakka) wrote: > AS per documents , I only see OTRS ITSM as ITIL Compliant. > > ** ** > > Is OTRS Help

Re: [otrs] Is OTRS Helpdesk ITIL Compliant?

2013-03-13 Thread Steven Carr
No, you need the ITSM components to make it ITIL compliant. On 13 March 2013 11:53, Jignesh Kakka (jkakka) wrote: > AS per documents , I only see OTRS ITSM as ITIL Compliant. > > > > Is OTRS Helpdesk 3.1.7 also ITIL compliant ? > > > > > > Thanks, > > JIgnesh > > > --

[otrs] Is OTRS Helpdesk ITIL Compliant?

2013-03-13 Thread Jignesh Kakka (jkakka)
AS per documents , I only see OTRS ITSM as ITIL Compliant. Is OTRS Helpdesk 3.1.7 also ITIL compliant ? Thanks, JIgnesh - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsub