AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Is OTRS Helpdesk ITIL Compliant?
I would suggest for something like that you are going to need the paid
expertise of OTRS to look at your existing system and work out the best way
forward for you.
If you have the requirement
> > Actually till now we were using OTRS 3.1.7 which is not ITIL compliant.
Remember that ITIL is not a product, it's a description of a process for
handling IT-related activities. There's no such thing as a ITIL-compliant
product; there's just a product that makes it easier for you to implemen
would be the impact of adding this new package?
Thanks,
Jignesh
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven
Carr
Sent: Thursday, March 14, 2013 1:54 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Is OTRS Helpdesk
nks,
> Jignesh
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
> Steven Carr
> Sent: Thursday, March 14, 2013 1:54 AM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Is OTRS Helpdesk ITIL Compliant?
>
>
: Thursday, March 14, 2013 1:54 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Is OTRS Helpdesk ITIL Compliant?
On 13 March 2013 20:07, Alvaro Cordero wrote:
> Hello, as per our research, it was certified but according to
> information directly from Pink Elephant the certifi
On 13 March 2013 20:07, Alvaro Cordero wrote:
> Hello, as per our research, it was certified but according to information
> directly from Pink Elephant the certification expired and from OTRS they
> informed to us that there was no interest on renewing it.
>
> Check link below
>
> http://blog.kuhn
Hello, as per our research, it was certified but according to information
directly from Pink Elephant the certification expired and from OTRS they
informed to us that there was no interest on renewing it.
Check link below
http://blog.kuhn-kt.de/?p=357&cpage=1#comment-4285
Off course that doesn'
Hello,
Take a look at this link:
http://www.pinkelephant.com/Templates/PinkVERIFY.aspx?id=1702&terms=otrs there
you'll find only *OTRS::ITSM 2.0*
On 13 March 2013 06:53, Jignesh Kakka (jkakka) wrote:
> AS per documents , I only see OTRS ITSM as ITIL Compliant.
>
> ** **
>
> Is OTRS Help
No, you need the ITSM components to make it ITIL compliant.
On 13 March 2013 11:53, Jignesh Kakka (jkakka) wrote:
> AS per documents , I only see OTRS ITSM as ITIL Compliant.
>
>
>
> Is OTRS Helpdesk 3.1.7 also ITIL compliant ?
>
>
>
>
>
> Thanks,
>
> JIgnesh
>
>
> --
AS per documents , I only see OTRS ITSM as ITIL Compliant.
Is OTRS Helpdesk 3.1.7 also ITIL compliant ?
Thanks,
JIgnesh
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