s than not having the ability to
measure resolution time.
Matthew
From: Jorick Astrego <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Subject: Re: [otrs] Is it possible to re-open closed tickets
Date: Wed,
>> We have some tickets that were closed but
after a couple of days
>> there some issues came up. I would like to re-open the tickets
and
>> finish them correctly.
>>
>
>Do you mean that the customer sent further mails or do you just want
to add something?
>In the second case I would suggest yo
.
Matthew
From: Jorick Astrego <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Subject: [otrs] Is it possible to re-open closed tickets
Date: Wed, 5 May 2004 12:30:49 +0200
We have some tickets that were closed
> We have some tickets that were closed but after a couple of days
> there some issues came up. I would like to re-open the tickets and
> finish them correctly.
>
Do you mean that the customer sent further mails or do you just want to add something?
In the second case I would suggest you to s
We have some tickets that were closed
but after a couple of days there some issues came up. I would like to re-open
the tickets and finish them correctly.
Regards,
Jorick Astrego
IBM Certified System Administrator - Lotus Notes and Domino
Quality On-Line®
Hengelosestraat 501
P.O. Box 1414
NL-
